Printer Support Technician

ManpowerGroup; Palo Alto (CA); On-site; USD 3,720,000 - 4,271,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Health Savings Account

FSAs

Life Insurance

Disability Insurance

Travel Insurance

401(k) Match

Weekly Pay

Job summary

ManpowerGroup is seeking an Onsite Technical Administrator in Palo Alto, CA. The role focuses on monitoring systems, detecting performance issues, and resolving technical problems across hardware and software platforms using established protocols.

The position emphasizes identifying incident trends, adhering to timeframes, and performing routine installations/configurations. You will respond to inquiries to maintain customer satisfaction and execute change management activities to ensure

Qualifications

• High School Diploma or GED or equivalent
• 2-5 years of related work experience, preferably in maintenance, quality, or related field
• Ability to manage consumable inventory and ensure supplies at client sites
• Strong troubleshooting, including device issues and end-user assistance
• Excellent communication to coordinate with support teams and report dissatisfaction

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols.
• Identify incident trends for escalation, adhering to strict timeframes, and following established protocols.
• Conduct routine installations and configurations, assembling and integrating systems/products according to standard protocols.
• Respond promptly to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction.
• Execute scripted change management activities, maintaining service quality and compliance through incident, change, and problem management processes.

Skills

Troubleshooting

End-user Support

Communication

Time Management

Education

High School Diploma or GED

Job description

Job Title:

Onsite Technical Administrator

Location:

Palo Alto, CA

Pay Range:

29.00

What's the Job?

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols.

• Identify incident trends for escalation, adhering to strict timeframes, and following established protocols.

• Conduct routine installations and configurations, assembling and integrating systems/products according to standard protocols.

• Respond promptly and appropriately to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction.

• Execute scripted change management activities, maintaining service quality and compliance through incident, change, and problem management processes.

What's Needed?

• High School Diploma, GED, or higher secondary education, or demonstrated work experience and competence.

• Typically 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

• Ability to manage consumable inventory, replace toner/consumables/paper, and ensure availability of supplies at customer sites.

• Strong troubleshooting skills, including clearing paper jams and assisting end users with device functionality.

• Excellent communication skills to coordinate with support teams and report customer dissatisfaction effectively.

What's in it for me?

• Opportunity to work onsite in a dynamic and supportive environment.

• Engage in meaningful work that directly impacts customer satisfaction and operational efficiency.

• Gain valuable experience in technical support and operational management.

• Collaborate with a diverse team committed to excellence and innovation.

• Be part of a company that values continuous improvement and professional growth.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.