Printer & Network Connectivity Specialist I

Proven IT; Tinley Park (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits through insurance

Life/AD&D Insurance

Long-Term Disability

401K Plan

Parental Leave

Fitness Center

Job summary

Proven IT in Tinley Park, IL seeks a Connectivity Services Analyst I to deliver expert-level technical assistance to network and hardware teams, ensuring timely repair and proactive dispatch support. You will collaborate with clients and internal teams to uphold performance standards and efficiency.

Responsibilities include on-site installations, ticket management, documentation, training, and maintaining technician certifications. Occasional travel and physical work are required.

Qualifications

• Associate degree in electronics, IT, or related field preferred; equivalent experience considered.
• CompTIA A+ and Network+ preferred.
• Active Xerox Analyst, Canon Analyst, and Toshiba Analyst certifications.

Responsibilities

• Respond to and resolve printer/copier connectivity, configuration, and installation issues—both remotely and on-site.
• Support hardware technicians onsite during client installations and troubleshooting scenarios.
• Manage ticket and call dispatch functions: creating, escalating, routing, and prioritizing service calls.
• Maintain clear communication and status updates with team members, sales, management, and clients.
• Document service details accurately, including ticket closure, parts usage, networking details, and client interactions.
• Develop and deliver training materials and sessions—group and individual, aligned with best practices.
• Assist in creating and maintaining technical documentation, service manuals, and standard operating procedures.
• Support continuous improvement initiatives to enhance workflow efficiency and team effectiveness.
• Retain current certifications for Xerox, Canon, and Toshiba and lead tool training for ticketing systems (e.g. ConnectWise).
• Coordinate installations and network configuration validation with clients prior to job assignments.
• Monitor incoming helpdesk tickets and ensure timely responses and resolution tracking.
• Facilitate team meetings and provide monthly performance data to support bonus assessments.
• Engage in other responsibilities as needed to support service delivery excellence.

Skills

Networking knowledge

Problem-solving

Communication

Ticketing systems (ConnectWise)

Microsoft Office

Lift up to 50 lbs

Driver’s license

Education

Associate degree in electronics, IT, or related field preferred; equivalent experience considered

CompTIA A+ and Network+ preferred

Active Xerox Analyst, Canon Analyst, and Toshiba Analyst certifications

Tools

ConnectWise

Microsoft Office

Job description

Proven IT in Tinley Park, IL seeks a Connectivity Services Analyst I to deliver expert-level technical assistance to network and hardware teams, ensuring timely repair and proactive dispatch support. You will collaborate with clients and internal teams to uphold performance standards and efficiency.

Responsibilities include on-site installations, ticket management, documentation, training, and maintaining technician certifications. Occasional travel and physical work are required.