Printer & MFD Field Service Technician

Industry Analysts, Inc.; Madison (WI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Personal time

Vacation time

401(k) and 401(k) match

Wellness program

Job summary

Gordon Flesch Company is seeking a Service Technician in Madison, WI. The role focuses on servicing printers and multifunction devices, performing firmware updates, and providing reliable on-site support to customers.

The position emphasizes strong organizational and communication skills, readiness for training, and the ability to manage service calls efficiently while ensuring high-quality customer service and teamwork with the aftermarket / service technicians department.

Qualifications

• High school diploma or equivalent is required.
• Good organizational and communication skills are essential.
• Proficiency with laptops, smartphones, and software applications is expected.

Responsibilities

• Complete technical training at company locations and manufacturer facilities.
• Develop ability to work independently.
• Service printers and multifunction devices.
• Become proficient in servicing assigned equipment.
• Troubleshoot basic connectivity issues (print/scan).
• Update and maintain machine firmware as needed.
• Assist in software installations and support.
• Manage service call assignments by location and priority.
• Accurately dispatch/arrive/close out service calls using mobile dispatching software.
• Provide quality customer service to internal and external customers.
• Perform miscellaneous duties as assigned.

Skills

Organizational skills

Verbal and written communication

Technology proficiency

Driver's license & auto insurance

Ability to lift 75 pounds

Background checks & drug screening

Reliable vehicle with secure storage

Education

High school diploma or equivalent

Tools

Mobile dispatching software

Firmware updates

Job description

Gordon Flesch Company is seeking a Service Technician in Madison, WI. The role focuses on servicing printers and multifunction devices, performing firmware updates, and providing reliable on-site support to customers.

The position emphasizes strong organizational and communication skills, readiness for training, and the ability to manage service calls efficiently while ensuring high-quality customer service and teamwork with the aftermarket / service technicians department.