Field Service Technician — Printer & MFD Specialist

Industry Analysts, Inc.; Madison, Northern (WI, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Personal time

Vacation time

401(k) and 401(k) match

Wellness program

Job summary

The Gordon Flesch Company is seeking a Field Service Technician to join a high-performance team in Wisconsin. You will service printers and MFDs, troubleshoot connectivity, and maintain firmware while delivering quality customer service to internal and external clients.

Ideal candidates have a high school diploma, strong communication, and the ability to lift 75 pounds with a valid driver's license. This full-time role offers comprehensive benefits and opportunities for training and career

Qualifications

• High school diploma or equivalent.
• Good organizational skills.
• Good verbal and written communication skills.
• Proficient use of company-provided technology (laptops, smartphones, software applications).
• Ability to pass drug screenings and background checks.
• Ability to lift 75 pounds; valid driver’s license and appropriate auto insurance as dictated by state requirements.
• Access to reliable vehicle with secure storage for all company issued property.

Responsibilities

• Complete technical training as assigned both at GFC locations and at manufacturer’s national training facilities.
• Develop ability to work independently.
• Primarily service printers and Multi-Functional Devices.
• Become proficient in servicing assigned equipment.
• Troubleshoot basic connectivity issues (print/scan).
• Update and maintain machine firmware as needed.
• Assist in software installations and support.
• Efficiently manage service call assignments based on location and priority levels.
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software.
• Provide quality customer service with both internal/external customers.
• Miscellaneous duties as assigned.

Skills

Organizational skills

Verbal and written communication

Tech proficiency (laptops, smartphones

Education

High school diploma or equivalent

Tools

Reliable vehicle

Driver's license

Auto insurance

Mobile dispatch software

Firmware updates

Job description

The Gordon Flesch Company is seeking a Field Service Technician to join a high-performance team in Wisconsin. You will service printers and MFDs, troubleshoot connectivity, and maintain firmware while delivering quality customer service to internal and external clients.

Ideal candidates have a high school diploma, strong communication, and the ability to lift 75 pounds with a valid driver's license. This full-time role offers comprehensive benefits and opportunities for training and career