Field Service Tech – Printers & MFDs, Training + Benefits

Industry Analysts, Inc.; Grand Rapids (MI); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Personal Time

Vacation Time

401(k) with match

Wellness Program

Job summary

The Gordon Flesch Company is seeking a Service Technician to join a high-performance team in Terre Haute IN and Marshall IL. You will service printers and Multi-Functional Devices, with training provided at GFC locations and manufacturer facilities.

The role emphasizes independent work, strong customer service, and efficient handling of service calls. Qualified candidates have a high school diploma or equivalent, solid organizational and communication skills, and a valid driver’s license with

Qualifications

• High school diploma or equivalent.
• Good organizational skills.
• Good verbal and written communication skills.
• Proficient use of company-provided technology such as laptops, smartphones, and software applications.
• Ability to pass drug screenings and background checks as required.
• Ability to lift 75 pounds.
• Maintain a valid driver’s license and appropriate auto insurance as dictated by state requirements.
• Access to reliable vehicle with secure storage for all company issued property.

Responsibilities

• Complete technical training as assigned both at GFC locations and at manufacturer’s national training facilities.
• Develop ability to work independently.
• Primarily service printers and Multi-Functional Devices.
• Become proficient in servicing assigned equipment.
• Troubleshoot basic connectivity issues (print/scan).
• Update and maintain machine firmware as needed.
• Assist in software installations and support.
• Efficiently manage service call assignments based on location and priority levels.
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software.
• Provide quality customer service with both internal/external customers.
• Miscellaneous duties as assigned.

Skills

Organizational skills

Communication skills

Technical proficiency

Education

High school diploma or equivalent

Tools

Laptops

Smartphones

Software applications

Job description

The Gordon Flesch Company is seeking a Service Technician to join a high-performance team in Terre Haute IN and Marshall IL. You will service printers and Multi-Functional Devices, with training provided at GFC locations and manufacturer facilities.

The role emphasizes independent work, strong customer service, and efficient handling of service calls. Qualified candidates have a high school diploma or equivalent, solid organizational and communication skills, and a valid driver’s license with