Printer & MFD Field Tech - Training & On-Site Service

Gordon-Flesc; Madison Heights (MI); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Personal time

Vacation time

401(k) with match

Wellness program

Descripción de la vacante

Gordon Flesch Company is seeking a dedicated Service Technician to service printers and multifunction devices at customer sites. You will complete manufacturer training, learn to troubleshoot connectivity, update firmware, and support software installations while delivering excellent customer service.

The role requires physical ability to lift up to 75 pounds, a valid driver's license, and reliable vehicle access for on-site assignments across service locations. No relocation needed.

Formación

• High school diploma or equivalent.
• Good organizational skills.
• Good verbal and written communication skills.
• Proficient use of company-provided technology such as laptops, smartphones, and software applications.
• Ability to pass drug screenings and background checks as required.
• Ability to lift 75 pounds.
• Maintain a valid driver’s license and appropriate auto insurance as dictated by state requirements.
• Access to reliable vehicle with secure storage for all company issued property.

Responsabilidades

• Complete technical training as assigned both at GFC locations and at manufacturer’s national training facilities.
• Develop ability to work independently.
• Primarily service printers and Multi-Functional Devices.
• Become proficient in servicing assigned equipment.
• Troubleshoot basic connectivity issues (print/scan).
• Update and maintain machine firmware as needed.
• Assist in software installations and support.
• Efficiently manage service call assignments based on location and priority levels.
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software.
• Provide quality customer service with both internal/external customers.

Conocimientos

Organizational skills

Verbal and written communication

Technology proficiency

Educación

High school diploma or equivalent

Herramientas

Laptops

Smartphones

Software applications

Descripción del empleo

Gordon Flesch Company is seeking a dedicated Service Technician to service printers and multifunction devices at customer sites. You will complete manufacturer training, learn to troubleshoot connectivity, update firmware, and support software installations while delivering excellent customer service.

The role requires physical ability to lift up to 75 pounds, a valid driver's license, and reliable vehicle access for on-site assignments across service locations. No relocation needed.