Printer Fleet Technician – Aerospace Manufacturing

ALTEN Technology USA; Mobile (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

ALTEN Technology USA is seeking a Printer Support Technician to manage a fleet of printers across an aerospace manufacturing site in Mobile, AL. The role covers deployments, configurations, troubleshooting, and proactive collaboration with North America teams.

The ideal candidate has 2+ years in IT/Printer support, strong customer service skills, and experience with large printer fleets in industrial settings. Local onsite work is required.

Qualifications

• 2+ years of IT Support, Desktop Support, or Field Support experience.
• Experience troubleshooting printers, end‑user devices, and basic network connectivity issues.
• Strong customer service and communication skills.
• Prior experience supporting large printer fleets.
• Experience working in manufacturing, industrial, or enterprise environments.
• Familiarity with ticketing systems and IT support processes.

Responsibilities

• Support approximately 200 printers across an aerospace manufacturing site and assist with the broader North America printer environment.
• Perform printer deployments, installations, configurations, and replacements.
• Troubleshoot printer hardware, connectivity, and user‑related issues.
• Provide Level 1 / Level 2 support and elevate complex issues to Xerox Level 3 support when necessary.
• Support end users across Line 1, Line 2, and associated facilities.
• Coordinate directly with Airbus stakeholders to ensure timely issue resolution.
• Maintain asset and support documentation as required.

Skills

IT Support

Printer Troubleshooting

Customer Service

End-user Devices

Network Connectivity

Tools

Ticketing Systems

Job description

ALTEN Technology USA is seeking a Printer Support Technician to manage a fleet of printers across an aerospace manufacturing site in Mobile, AL. The role covers deployments, configurations, troubleshooting, and proactive collaboration with North America teams.

The ideal candidate has 2+ years in IT/Printer support, strong customer service skills, and experience with large printer fleets in industrial settings. Local onsite work is required.