Printer Support Technician

ALTEN Technology USA; Mobile (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

ALTEN Technology USA is seeking a Printer Support Technician to manage a fleet of printers across an aerospace manufacturing site in Mobile, AL. The role covers deployments, configurations, troubleshooting, and proactive collaboration with North America teams.

The ideal candidate has 2+ years in IT/Printer support, strong customer service skills, and experience with large printer fleets in industrial settings. Local onsite work is required.

Qualifications

• 2+ years of IT Support, Desktop Support, or Field Support experience.
• Experience troubleshooting printers, end‑user devices, and basic network connectivity issues.
• Strong customer service and communication skills.
• Prior experience supporting large printer fleets.
• Experience working in manufacturing, industrial, or enterprise environments.
• Familiarity with ticketing systems and IT support processes.

Responsibilities

• Support approximately 200 printers across an aerospace manufacturing site and assist with the broader North America printer environment.
• Perform printer deployments, installations, configurations, and replacements.
• Troubleshoot printer hardware, connectivity, and user‑related issues.
• Provide Level 1 / Level 2 support and elevate complex issues to Xerox Level 3 support when necessary.
• Support end users across Line 1, Line 2, and associated facilities.
• Coordinate directly with Airbus stakeholders to ensure timely issue resolution.
• Maintain asset and support documentation as required.

Skills

IT Support

Printer Troubleshooting

Customer Service

End-user Devices

Network Connectivity

Tools

Ticketing Systems

Job description

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life‑saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

As Printer Support Technician you will be responsible for;

• Support approximately 200 printers across an aerospace manufacturing site and assist with the broader North America printer environment.
• Perform printer deployments, installations, configurations, and replacements.
• Troubleshoot printer hardware, connectivity, and user‑related issues.
• Provide Level 1 / Level 2 support and elevate complex issues to Xerox Level 3 support when necessary.
• Support end users across Line 1, Line 2, and associated facilities.
• Coordinate directly with Airbus stakeholders to ensure timely issue resolution.
• Maintain asset and support documentation as required.

Qualifications;

• 2+ years of IT Support, Desktop Support, or Field Support experience.
• Experience troubleshooting printers, end‑user devices, and basic network connectivity issues.
• Strong customer service and communication skills.
• Prior experience supporting large printer fleets.
• Experience working in manufacturing, industrial, or enterprise environments.
• Familiarity with ticketing systems and IT support processes.

Location: Onsite in Mobile, AL

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job‑related knowledge, qualifications, skills, education, training, and experience

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug‑free workplace. All candidates selected for employment will be required to successfully complete a pre‑employment drug screening as a condition of hire.

As set forth in ALTEN Technology USA’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.