Printer Fleet Specialist — Onsite IT Support (Manufacturing)

Alten USA; Mobile (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Alten USA is seeking a Printer Support Technician for our aerospace manufacturing site in Mobile, AL. You will support approximately 200 printers across North America, perform deployments, configurations, and replacements, and troubleshoot hardware, connectivity, and user issues.

You will provide Level 1/Level 2 support, escalate complex issues to Xerox Level 3, and coordinate with stakeholders to ensure timely resolution while maintaining documentation and asset records.

Qualifications

• 2+ years of IT Support, Desktop Support, or Field Support experience.
• Experience troubleshooting printers, end-user devices, and basic network connectivity issues.
• Strong customer service and communication skills.
• Prior experience supporting large printer fleets.
• Experience working in manufacturing, industrial, or enterprise environments.
• Familiarity with ticketing systems and IT support processes.

Responsibilities

• Support approximately 200 printers across an aerospace manufacturing site and assist with the broader North America printer environment.
• Perform printer deployments, installations, configurations, and replacements.
• Troubleshoot printer hardware, connectivity, and user-related issues.
• Provide Level 1 / Level 2 support and escates complex issues to Xerox Level 3 support when necessary.
• Support end users across Line 1, Line 2, and associated facilities.
• Coordinate directly with stakeholders to ensure timely issue resolution.
• Maintain asset and support documentation as required.

Skills

Printer troubleshooting

Customer service

Networking basics

Tools

Ticketing systems

Job description

Alten USA is seeking a Printer Support Technician for our aerospace manufacturing site in Mobile, AL. You will support approximately 200 printers across North America, perform deployments, configurations, and replacements, and troubleshoot hardware, connectivity, and user issues.

You will provide Level 1/Level 2 support, escalate complex issues to Xerox Level 3, and coordinate with stakeholders to ensure timely resolution while maintaining documentation and asset records.