Printer Support Technician

Alten USA; Mobile (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Alten USA is seeking a Printer Support Technician for our aerospace manufacturing site in Mobile, AL. You will support approximately 200 printers across North America, perform deployments, configurations, and replacements, and troubleshoot hardware, connectivity, and user issues.

You will provide Level 1/Level 2 support, escalate complex issues to Xerox Level 3, and coordinate with stakeholders to ensure timely resolution while maintaining documentation and asset records.

Qualifications

• 2+ years of IT Support, Desktop Support, or Field Support experience.
• Experience troubleshooting printers, end-user devices, and basic network connectivity issues.
• Strong customer service and communication skills.
• Prior experience supporting large printer fleets.
• Experience working in manufacturing, industrial, or enterprise environments.
• Familiarity with ticketing systems and IT support processes.

Responsibilities

• Support approximately 200 printers across an aerospace manufacturing site and assist with the broader North America printer environment.
• Perform printer deployments, installations, configurations, and replacements.
• Troubleshoot printer hardware, connectivity, and user-related issues.
• Provide Level 1 / Level 2 support and escates complex issues to Xerox Level 3 support when necessary.
• Support end users across Line 1, Line 2, and associated facilities.
• Coordinate directly with stakeholders to ensure timely issue resolution.
• Maintain asset and support documentation as required.

Skills

Printer troubleshooting

Customer service

Networking basics

Tools

Ticketing systems

Job description

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life-from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group - 57,000+ engineers in 30 countries - we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you'll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

As Printer Support Technician you will be responsible for;

• Support approximately 200 printers across an aerospace manufacturing site and assist with the broader North America printer environment.
• Perform printer deployments, installations, configurations, and replacements.
• Troubleshoot printer hardware, connectivity, and user-related issues.
• Provide Level 1 / Level 2 support and escates complex issues to Xerox Level 3 support when necessary.
• Support end users across Line 1, Line 2, and associated facilities.
• Coordinate directly with stakeholders to ensure timely issue resolution.
• Maintain asset and support documentation as required.

Qualifications;

• 2+ years of IT Support, Desktop Support, or Field Support experience.
• Experience troubleshooting printers, end-user devices, and basic network connectivity issues.
• Strong customer service and communication skills.
• Prior experience supporting large printer fleets.
• Experience working in manufacturing, industrial, or enterprise environments.
• Familiarity with ticketing systems and IT support processes.

Location: Onsite in Mobile, AL

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Compliance Notice:

Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement:

As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.