Printer Field Tech – Independent with Great Benefits

Gordon-Flesc; Marshall (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Personal time

Vacation time

401(k) and match

Wellness program

Job summary

Gordon Flesch Company is seeking technicians to service printers and multi-function devices in a dynamic field service role. You will complete manufacturer training at company and vendor facilities and learn to troubleshoot connectivity, update firmware, and assist with software installations.

Candidates should be able to lift 75 pounds, pass screenings, and have reliable transportation. A high school diploma is required, with strong organizational and communication skills a must.

Qualifications

• High school diploma or equivalent.
• Good organizational skills.
• Good verbal and written communication skills.
• Proficient use of company-provided technology such as laptops, smartphones, and software applications.
• Ability to pass drug screenings and background checks as required.
• Ability to lift 75 pounds.
• Maintain a valid driver’s license and appropriate auto insurance as dictated by state requirements.
• Access to reliable vehicle with secure storage for all company issued property.

Responsibilities

• Complete technical training as assigned both at GFC locations and at manufacturer’s national training facilities.
• Develop ability to work independently
• Primarily service printers and Multi-Functional Devices
• Become proficient in servicing assigned equipment
• Troubleshoot basic connectivity issues (print/scan)
• Update and maintain machine firmware as needed
• Assist in software installations and support
• Efficiently manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Provide quality customer service with both internal/external customers
• Miscellaneous duties as assigned

Skills

Organizational skills

Verbal communication

Written communication

Customer service

Proficient with company tech

Education

High school diploma or equivalent

Tools

Mobile dispatching software

Laptops

Smartphones

Job description

Gordon Flesch Company is seeking technicians to service printers and multi-function devices in a dynamic field service role. You will complete manufacturer training at company and vendor facilities and learn to troubleshoot connectivity, update firmware, and assist with software installations.

Candidates should be able to lift 75 pounds, pass screenings, and have reliable transportation. A high school diploma is required, with strong organizational and communication skills a must.