Field Service Technician

Gordon Flesch Company; Madison, Northern (WI, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Personal Time

Vacation Time

401(k) with match

Wellness Program

Job summary

The Gordon Flesch Company is seeking a service technician to join a high-performance team. You will primarily service printers and Multifunctional Devices, complete training at company and manufacturer facilities, and support software installations, firmware updates, and issue resolution.

A focus on delivering excellent customer service is essential. Candidates should have a high school diploma or equivalent, strong organizational and communication skills, and the ability to lift 75 pounds.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Proficient with company technology (laptops, smartphones, software).
• Ability to pass drug screenings and background checks.
• Capable of lifting up to 75 pounds.
• Valid driver’s license and auto insurance as required.
• Reliable vehicle with secure storage for company property.

Responsibilities

• Complete technical training at GFC locations and manufacturer facilities.
• Service printers and Multifunctional Devices.
• Update and maintain machine firmware as needed.
• Assist in software installations and provide support.
• Dispatch and close service calls using mobile software.
• Deliver quality customer service to internal and external customers.
• Operate with safety and compliance in mind; perform other duties as assigned.

Job description

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Complete technical training as assigned both at GFC locations and at manufacturer's national training facilities
• Develop ability to work independently
• Primarily service printers and Multi-Functional Devices
• Become proficient in servicing assigned equipment
• Troubleshoot basic connectivity issues (print/scan)
• Update and maintain machine firmware as needed
• Assist in software installations and support
• Efficiently manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Provide quality customer service with both internal/external customers
• Miscellaneous duties as assigned

You should have:

• High school diploma or equivalent
• Good organizational skills
• Good verbal and written communication skills
• Proficient use of company-provided technology such as: laptops, smartphones, and software applications
• Ability to pass drug screenings and background checks as required
• Ability to lift 75 pounds
• Maintain a valid driver's license and appropriate auto insurance as dictated by state requirements
• Access to reliable vehicle with secure storage for all company issued property

Preferred Qualifications:

• Basic understanding of electronics and mechanical systems
• Basic understanding of network connectivity

• The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.