Printer Field Svc Technician, I- Dwtn miami

Canon USA; Miami (FL); On-site; USD 26,174 - 36,506; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon USA is seeking a Field Service Technician in Miami, Florida, to provide top-tier maintenance for Canon-supported products. The role entails reporting on product performance and meeting customer demands with efficient on-site service.

Applicants should possess a high school diploma, communicate well with customers, and be physically able to perform hands-on tasks. This position offers a competitive hourly wage and requires candidates to reside in the United States at the time of hire.

Qualifications

• Must be able to lift 50 pounds and be active more than 50 percent of the time.
• Valid driver's license and acceptable driving record necessary.
• Basic understanding of internet environments.

Responsibilities

• Report product failure trends and serviceability issues to your manager.
• Provide efficient on-site maintenance as needed.
• Maintain technical information and service reports accurately.

Skills

Customer communication

Problem-solving

Technical understanding

Education

High School diploma or equivalent

Job description

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Qualifications

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated base salary range for this role: $19,00-26.50 Hourly. This role is eligible for a transportation allowance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.