Field Service Technician I

Canon USA; Scottsdale (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver excellent service and efficient maintenance for Canon-supported products. This customer-facing role requires travel, a valid driver’s license, and compliance with customer policies including potential COVID-19 measures.

You will report service trends, perform on-site maintenance, and maintain all required reports and equipment. The position emphasizes strong communication with customers and adherence to company standards.

Qualifications

• Customer-facing role in a field service capacity.
• Willingness and ability to travel; valid driver’s license.
• Clearance may be required by customers to enter premises.
• Must be able to lift 50 pounds and be active over 50% of the time.
• Must complete required PDIF new-hire class and related onboarding.

Responsibilities

• Report product failure trends and serviceability issues with documentation.
• Provide efficient, responsive field/shop/on-site maintenance.
• Maintain technical information, Field Service Reports, Expense Reports, and Canon property.
• Demonstrate strong customer communication and satisfaction skills.
• Maintain performance of assigned machines and contribute to branch metrics.

Skills

Customer-facing

Travel ability

Driver's license

Security clearance

Lifting 50 lb

Education

High School diploma or equivalent

Job description

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Your Impact

In this position, you’ll be accountable for:

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements?

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

In accordance with applicable law, we are providing the anticipated rate for this role: $20.00 - 26.31 hourly. This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years.

Canon U.S.A. is dedicated to its

Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.