Printer Field Service Technician — Growth & Vehicle Program

James Imaging Systems; Town of Brookfield (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Company vehicle program

Medical, Dental, and Vision Insurance

Company-paid Life Insurance

401(k) with Company Match

Paid Holidays

Paid Vacation Time

Ongoing Training and CareerDevelopment

Stable Company with Long-Term GrowthOp

Job summary

James Imaging Systems in Wisconsin seeks a Field Service Technician to diagnose, repair, and maintain printers and related equipment at customer sites. You will respond to service requests, troubleshoot electrical and networking issues, and document activities with accuracy. A strong electronics background, problem-solving skills, and customer-focused service are essential.

You'll join a growing team with opportunities for training, career development, and a company vehicle program.

Qualifications

• Formal electronics training or equivalent hands-on experience.
• Strong mechanical and electrical aptitude with excellent troubleshooting skills.
• Basic computer knowledge and comfort working with technology.
• Valid driver's license with a clean driving record.
• Strong time management and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work independently while contributing to a team environment.
• Ability to lift and move equipment as needed.

Responsibilities

• Diagnose, repair, and perform preventive maintenance on printers, multifunction devices, and related equipment at customer locations.
• Respond promptly to service requests and emergency repair calls.
• Troubleshoot mechanical, electrical, and networking-related issues.
• Maintain parts inventory accuracy within company standards.
• Build strong customer relationships by providing professional, knowledgeable, and courteous service.
• Accurately document service activities and equipment status.
• Manage service routes and schedules efficiently to maximize customer satisfaction.
• Maintain all company-issued assets, including your vehicle, laptop, mobile phone, fuel card, and service tools.
• Represent the company with professionalism, reliability, and a positive attitude at all times.

Skills

Electronics troubleshooting

Mechanical aptitude

Electrical aptitude

Customer service

Time management

Independent work

Valid driver's license

Education

Formal electronics training

Tools

N/A

Job description

James Imaging Systems in Wisconsin seeks a Field Service Technician to diagnose, repair, and maintain printers and related equipment at customer sites. You will respond to service requests, troubleshoot electrical and networking issues, and document activities with accuracy. A strong electronics background, problem-solving skills, and customer-focused service are essential.

You'll join a growing team with opportunities for training, career development, and a company vehicle program.