Printer/Copier Service Technician

Impact Networking; Appleton (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading managed services provider that focuses on innovation and customer-centric solutions. As a Copier Service Technician, you'll be at the forefront of delivering exceptional service to clients, ensuring their digital office equipment operates seamlessly. With a commitment to employee growth and a vibrant workplace culture, this role offers extensive training and development opportunities. You will be empowered to make a meaningful impact while working with a team that values collaboration and creativity. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Company Van

20 Days PTO

12+ Paid Holidays

Flexible Sick Leave

Paid Parental Leave

Comprehensive Health Plans

401(k) with Match

Education Reimbursement

Ongoing Training Opportunities

Qualifications

• High school diploma or equivalent required.
• Previous experience with digital office equipment preferred.
• Ability to lift at least 50 pounds.

Responsibilities

• Provide onsite customer service and maintenance of digital office equipment.
• Install, troubleshoot, and perform preventative maintenance.
• Route service calls efficiently to meet response time goals.

Skills

Customer Service

Communication Skills

Independent Work

Team Collaboration

Troubleshooting

Education

High School Diploma

Tools

Konica Printers

Kyocera Printers

Ricoh Printers

HP Printers

Job description

Impact is hiring experienced Copier Service Technicians for our nationally ranked Best and Brightest Workplace!

Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support—aiming to bring enterprise-level resources to SMB and midmarket clients. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

Founded in 1999, Impact remains privately-held and locally owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has experienced over 20% annual growth and fosters a vibrant, employee-focused culture.

Overview

Impact Networking specializes in servicing and supporting Konica, Kyocera, Ricoh, and Hewlett Packard multi-function printing products. We focus exclusively on digital equipment and solutions that position Impact ahead of our competitors. Our Field Service Technicians aim to provide the highest level of customer service while ensuring productive and reliable equipment performance.

Impact offers a unique career opportunity with dedicated development for our Service Professionals, with potential future roles in our Impact Service Desk, Integration Team, & Managed IT services.

We provide extensive manufacturer training and ongoing education. Our structured service organization sets achievable targets, conducts 6-month reviews, and offers opportunities for raises and promotions based on performance.

Responsibilities

1. Provide onsite customer service, field repair, and maintenance of digital office equipment at customer facilities.
2. Install, troubleshoot, maintain, and perform preventative maintenance on digital imaging devices within assigned territory.
3. Maintain a professional, positive demeanor and project a supportive image of yourself and Impact Networking.
4. Route service calls efficiently to meet response time goals within your territory.

Qualifications

• High school diploma or equivalent required.
• Previous experience servicing Konica, Kyocera, Ricoh, and/or HP digital office equipment preferred.
• Strong communication and customer service skills.
• Performance-driven, success-oriented individuals.
• Ability to work independently and as part of a team.
• Ability to lift at least 50 pounds.
• Valid state driver’s license required.

Ideal candidates may have experience as: Field Service Technicians, Electronics Technicians, Mechanical Technicians, Computer Technicians, Automotive Technicians, Entry Level Technicians, HVAC Technicians, Robotics Technicians, Printer Technicians, Imaging Technicians, Copier Technicians, ATM Technicians.

Why Join Us?

Our purpose is people. We empower them to innovate, grow, and succeed. We aim to change the world—one person, one company, one community at a time.

Our core values include:

• Innovation: Embracing change and thinking outside the box.
• Passion: Driven by purpose and making an impact.
• Honesty: Transparency and integrity.
• Fun: Creating an enjoyable work environment.
• Low Ego: Valuing ideas over titles.
• One Team: Collaborating for collective success.

Benefits

• Salary range of $45,000-$60,000, depending on experience and certifications.
• Company van included.
• 20 days PTO plus 12+ paid holidays.
• Flexible sick leave policy.
• Paid parental leave.
• Comprehensive health, disability, life, dental, and vision plans.
• 401(k) with discretionary match.
• Reimbursement for continued education.
• Ongoing training and development opportunities.

Join Impact, where your ideas matter, your growth is supported, and your work makes a real difference. Let’s build something incredible together!