Traveling Service Technician

ZipRecruiter; Little Rock (AR); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading robotics company is seeking a Field Service Technician to provide exceptional support for their autonomous cleaning robots. The role involves significant travel across North America and requires strong troubleshooting skills, customer service experience, and a passion for robotics. The ideal candidate will work independently and collaboratively to ensure customer satisfaction and equipment productivity.

Qualifications

• 2-5 years of experience in electronics, mechanics, or robotics.
• Experience reading schematics and wiring diagrams.

Responsibilities

• Provide excellent customer and equipment support both remotely and on-site.
• Diagnose and resolve electrical, mechanical, and software-related issues.
• Train customers on robot usage and maintenance.

Skills

Troubleshooting

Customer Service

Manual Dexterity

Attention to Detail

Education

Diploma in Electronics

Degree in Mechanics

Tools

Linux

Job description

Job Description

Salary:

Avidbots is a pioneering leader in robotics, dedicated to developing autonomous cleaning solutions for commercial and industrial environments. Our mission is to revolutionize cleaning and maintenance with innovative, efficient, and sustainable robotic technologies. We aim to deliver intelligent solutions that enhance operational efficiency and promote a cleaner, healthier world.

Our autonomous cleaning robots, Neo 2 and Kas, are redefining the industry with advanced navigation, data-driven insights, and state-of-the-art technology, serving sectors such as airports, malls, warehouses, and retail outlets.

Headquartered in Kitchener, ON, Canada, we are an employee-focused organization, certified as a Great Place to Work for five consecutive years and recognized in Deloitte's Fast 500 (2021).

Position Overview:

We seek an enthusiastic Field Service Technician skilled in troubleshooting electrical and mechanical issues, with a basic understanding of robotic components. The ideal candidate enjoys traveling to service clients across the country, building strong relationships, and training staff to maximize equipment productivity.

This role requires working independently and within a dynamic environment, with significant travel and occasional outside normal hours. It is part of the Customer Care department.

Location: Customer sites near Western Tennessee, SE Missouri, NE Arkansas

Responsibilities:

1. Provide excellent customer and equipment support both remotely and on-site.
2. Build positive relationships with customers via in-person, email, and phone communication.
3. Diagnose and resolve electrical, mechanical, and software-related issues.
4. Understand customer concerns and offer appropriate solutions.
5. Maintain accurate records within internal systems.
6. Collaborate with teams to resolve problems effectively.
7. Support robot operations remotely using web-based monitoring tools.
8. Train customers on robot usage and maintenance.
9. Document feedback, field findings, and work details.

Requirements:

1. Diploma, degree, or 2-5 years of experience in electronics, mechanics, or robotics.
2. Ability to troubleshoot, test, repair, and service technical equipment.
3. Manual dexterity and attention to detail.
4. Experience reading schematics and wiring diagrams.
5. Flexibility to work shifts and adapt to schedules.
6. Willingness to travel extensively within North America (75%+).
7. Valid driver’s license and passport.
8. Self-motivated, passionate about robotics, and team-oriented.
9. Experience in customer service roles.
10. Pre-employment background checks required.

Nice-to-Haves:

1. Experience with electronics or electro-mechanical devices.
2. Experience servicing floor cleaning equipment.
3. Familiarity with computer and software tools, Linux experience preferred.
4. Experience towing small to medium trailers.

Applicants must be authorized to work in the United States. Avidbots is an equal opportunity employer committed to diversity and inclusion, ensuring a respectful, engaging, and safe work environment.

Note: This role involves remote work and significant travel.