Print Solutions Representative

Archway; Norcross (GA); Hybrid; USD 48,000 - 70,000; Full time

Job summary

Archway is seeking a Print Solutions & Client Services Representative in Norcross, GA, with a hybrid work model combining virtual and onsite duties at our Norcross facility. The role bridges Fortune 500 client needs and our internal print operations, handling POD programs and artwork routing.

The ideal candidate has a background in commercial print workflows, strong organizational skills, and a track record in client services and prepress operations.

Qualifications

• Bachelor’s degree in Business or equivalent work experience.
• 3+ years in client services, print production management, or prepress operations.

Responsibilities

• Print-on-Demand (POD) program setup and job spec capture across AW Connect and InkCloud.
• Artwork management and prepress routing to ensure accuracy and timely production.
• Coordinate item setup and data, load specs into Item Manager, secure prepress thumbnails.
• Template and artwork verification with clients to finalize variable data rules.
• Substrate testing and production troubleshooting for new or modified products.
• Provide technical consultations on paper substrates, finishes, and production options.
• Oversee seasonal proofs, ensure version control before release to full production.
• Administer access for new production system users and maintain security.
• Act as primary client liaison for marketing print, store launches, and campaign objectives.
• Deliver consultative guidance on project execution, materials, and inventory planning.
• Monitor SKU inventory trends to support on-time grand openings and campaigns.
• Coordinate requests across prepress, production, and distribution teams.
• Track monthly quality and invoicing data with the Client Services Manager.

Skills

Client Services

Print Production

Prepress Operations

Education

Bachelor's degree in Business or equivalent

Tools

InkCloud

AW Connect

ERP/WMS platforms

Job description

Job Category: Client Solutions & Marketing

Requisition Number: PRINT007892

• Posted : September 15, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Norcross
Norcross, GA 30071, USA

Description

Job Description: Print Solutions & Client Services Representative

Role: Print Solutions Representative

Type: Full-Time

Shift: Monday to Friday; 8:30 AM to 5:00 PM EST

Location: Hybrid (Virtual & Onsite at our Norcross / Atlanta, GA facility)

Reports To: Client Services Manager

Primary Objective of Position

The Print Solutions & Client Services Representative serves as the critical operational

bridge between Fortune 500 clients and internal/external print operations. Responsible

for end-to-end client service management alongside technical print production execution

(~40% of the role), this individual oversees Print-on-Demand (POD) programs, artwork

routing, variable data setup, and substrate testing. The ideal candidate brings a strong

background in commercial print workflows, exceptional organizational skills, and high [1] touch communication to support retail location launches, campaign execution, and day [1] to-day client requests.

Major Areas of Performance

1. Print Management & Technical Operations (~40% of Role)

Print-on-Demand (POD) Program Setup: Oversee new POD item setups, capturing complete job specifications (JobDoc) for integration across AW

Connect and InkCloud platforms.

Artwork Management & Prepress Routing: Manage new artwork files from

clients; upload and route art files and job documentation to Prepress for pre [1] flighting, templating, and variable data creation (via internal servers or InkCloud).

System Integration & Item Setup: Coordinate with offshore and internal teams

to load item specifications into Item Manager; secure prepress thumbnails and

ensure accurate item setup.

Template & Artwork Verification: Conduct end-to-end testing of variable data

templates and static artwork in production environments; collaborate directly with

clients to clarify variable data rules and approve final template setups.

Substrate & Product Testing: Perform testing and physical verification for new

or modified substrate products to guarantee production compatibility;

troubleshoot artwork and template issues during production runs.

Technical Consultations: Recommend optimal paper substrates, finishing

options, and manufacturing paths to achieve desired client outcomes while

managing budget and production efficiency.

Proofing & Seasonal Pushes: Oversee seasonal client pushes, managing the

distribution of physical proofs, inspecting final proofs for accuracy, and confirming

proper version control before full production release.

Access & User Administration: Act as the administrative approver for new user

access in production environments.

2. Client Service & Account Management (~60% of Role)

Client Liaison: Act as the primary point of contact for marketing print, grand

openings, and location launch events.

agreements (SLAs), campaign objectives, and program specifications are fully

realized.

Consultative Guidance: Serve as an extended partner to client teams,

delivering expert recommendations on project execution, materials, and inventory

planning.

Retail & Inventory Monitoring: Monitor SKU inventory levels and ordering

trends for standard stocks to ensure successful, on-time grand openings and

Cross-Functional Leadership: Provide regular direction to the Client Support

Team and coordinate requests across internal departments (prepress,

production, distribution).

Financial & Business Health: Perform monthly variance tracking, complete

quality-check invoicing for accuracy, and partner with the Client Services

Manager to identify revenue growth and mitigate client health risks.

Financial & Business Health

Requirements and Qualifications

Education & Experience: Bachelor’s degree in Business or equivalent work

experience, with 3+ years in client services, print production management, or

prepress operations.

Print & Substrate Expertise: Strong practical understanding of print substrates,

paper stocks, laminates, specialty finishes, and manufacturing workflows.

Digital Print Systems Knowledge: Familiarity with digital asset workflows, web [1] to-print/POD systems (e.g., InkCloud, AW Connect, or similar ERP/WMS

platforms), variable data printing (VDP), and prepress file preparation.

Project & Detail Management: Outstanding organizational and calendar

management skills with a track record of handling strict deadlines in high-touch

retail or commercial print environments.

Relationship Building: Proven ability to build trusted relationships with clients,

internal prepress/production teams, and offshore support staff.

Technical Aptitude: Proficient in MS Office Suite and comfortable

troubleshooting artwork, variable templates, and order management software.

Travel & Onsite Requirements: Ability to be onsite at the Atlanta facility up to

25% as needed, with independent travel up to 5%.

Qualifications Required

Bachelors or better in Business Administration.

Equal Opportunity Employer
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