Print Solutions Representative

Archway SCM LLC; Norcross (GA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Archway SCM LLC is seeking a Print Solutions & Client Services Representative to bridge Fortune 500 client needs with our print operations. The role emphasizes end-to-end client service, POD program management, artwork routing, and substrate testing.

You will coordinate with offshore and internal teams to ensure accurate item setups and timely production. The position requires a Bachelor’s degree in Business or equivalent, 3+ years in related roles, and willingness to be onsite at our

Qualifications

• Bachelor’s degree in Business or equivalent work experience.
• 3+ years in client services, print production management, or prepress operations.
• Strong understanding of print substrates, inks, and finishing processes.
• Experience with digital print workflows, POD and related software.
• Proficient with MS Office and order management tools.
• Willingness to onsite/onsite travel as required.

Responsibilities

• Serve as the primary liaison for marketing print, openings, and launch events.
• Deliver expert recommendations on project execution, materials, and inventory planning.
• Monitor inventory trends to ensure on-time openings and campaigns.
• Coordinate with cross-functional teams (prepress, production, distribution).
• Manage budgets and assist in revenue growth opportunities.
• Support SLA adherence and client communications.

Skills

Client services

Print production management

Prepress operations

Relationship building

MS Office

Education

Bachelor's degree in Business

Tools

InkCloud

AW Connect

ERP/WMS platforms

VDP systems

Job description

Job Category: Client Solutions & Marketing

Requisition Number: PRINT007892

• Posted : September 15, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Norcross
Norcross, GA 30071, USA

Description

Job Description: Print Solutions & Client Services Representative

Role: Print Solutions Representative

Type: Full-Time

Shift: Monday to Friday; 8:30 AM to 5:00 PM EST

Location: Hybrid (Virtual & Onsite at our Norcross / Atlanta, GA facility)

Reports To: Client Services Manager

Primary Objective of Position

The Print Solutions & Client Services Representative serves as the critical operational

bridge between Fortune 500 clients and internal/external print operations. Responsible

for end-to-end client service management alongside technical print production execution

(~40% of the role), this individual oversees Print-on-Demand (POD) programs, artwork

routing, variable data setup, and substrate testing. The ideal candidate brings a strong

background in commercial print workflows, exceptional organizational skills, and high [1] touch communication to support retail location launches, campaign execution, and day [1] to-day client requests.

Major Areas of Performance

1. Print Management & Technical Operations (~40% of Role)

Print-on-Demand (POD) Program Setup: Oversee new POD item setups, capturing complete job specifications (JobDoc) for integration across AW

Connect and InkCloud platforms.

Artwork Management & Prepress Routing: Manage new artwork files from

clients; upload and route art files and job documentation to Prepress for pre [1] flighting, templating, and variable data creation (via internal servers or InkCloud).

System Integration & Item Setup: Coordinate with offshore and internal teams

to load item specifications into Item Manager; secure prepress thumbnails and

ensure accurate item setup.

Template & Artwork Verification: Conduct end-to-end testing of variable data

templates and static artwork in production environments; collaborate directly with

clients to clarify variable data rules and approve final template setups.

Substrate & Product Testing: Perform testing and physical verification for new

or modified substrate products to guarantee production compatibility;

troubleshoot artwork and template issues during production runs.

Technical Consultations: Recommend optimal paper substrates, finishing

options, and manufacturing paths to achieve desired client outcomes while

managing budget and production efficiency.

Proofing & Seasonal Pushes: Oversee seasonal client pushes, managing the

distribution of physical proofs, inspecting final proofs for accuracy, and confirming

proper version control before full production release.

Access & User Administration: Act as the administrative approver for new user

access in production environments.

2. Client Service & Account Management (~60% of Role)

Client Liaison: Act as the primary point of contact for marketing print, grand

openings, and location launch events.

agreements (SLAs), campaign objectives, and program specifications are fully

realized.

Consultative Guidance: Serve as an extended partner to client teams,

delivering expert recommendations on project execution, materials, and inventory

planning.

Retail & Inventory Monitoring: Monitor SKU inventory levels and ordering

trends for standard stocks to ensure successful, on-time grand openings and

Cross-Functional Leadership: Provide regular direction to the Client Support

Team and coordinate requests across internal departments (prepress,

production, distribution).

Financial & Business Health: Perform monthly variance tracking, complete

quality-check invoicing for accuracy, and partner with the Client Services

Manager to identify revenue growth and mitigate client health risks.

Financial & Business Health

Requirements and Qualifications

Education & Experience: Bachelor’s degree in Business or equivalent work

experience, with 3+ years in client services, print production management, or

prepress operations.

Print & Substrate Expertise: Strong practical understanding of print substrates,

paper stocks, laminates, specialty finishes, and manufacturing workflows.

Digital Print Systems Knowledge: Familiarity with digital asset workflows, web [1] to-print/POD systems (e.g., InkCloud, AW Connect, or similar ERP/WMS

platforms), variable data printing (VDP), and prepress file preparation.

Project & Detail Management: Outstanding organizational and calendar

management skills with a track record of handling strict deadlines in high-touch

retail or commercial print environments.

Relationship Building: Proven ability to build trusted relationships with clients,

internal prepress/production teams, and offshore support staff.

Technical Aptitude: Proficient in MS Office Suite and comfortable

troubleshooting artwork, variable templates, and order management software.

Travel & Onsite Requirements: Ability to be onsite at the Atlanta facility up to

25% as needed, with independent travel up to 5%.

Qualifications Required

Bachelors or better in Business Administration.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.