Print Shop Manager

ABC Imaging; Herndon (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

ABC Imaging in Herndon, VA, seeks a proactive Print Shop Manager to lead large-format production operations onsite. The role focuses on efficient workflow, high-quality output, and exceptional client service across print production.

The ideal candidate has strong large-format experience with leadership skills to supervise production teams and ensure projects meet schedule and budget. On-site role with cross-department collaboration and growth opportunities.

Qualifications

• High school diploma or equivalent required (technical training preferred).
• 3–5+ years of experience in print production, large-format printing, or print shop operations (required).
• Strong experience with grand-format and large-format printing workflows.
• Demonstrated leadership ability with experience supervising production teams.
• Strong customer service and client communication skills (phone, email, and in-person).
• Ability to clearly communicate production processes, job requirements, and technical instructions.
• Strong understanding of print equipment, materials, and production capabilities.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong problem-solving skills and ability to handle customer escalations professionally.

Responsibilities

• Partner with shop leadership to provide operational and administrative management support.
• Assist in organizing and supervising the production workforce during shifts.
• Monitor all jobs in production and communicate instructions, proof approvals, and shipping details.
• Serve as a client contact for questions regarding job specs and print requirements.
• Ensure all projects are completed on time and within budget and cost guidelines.
• Train production staff on procedures, workflows, and equipment usage.
• Oversee maintenance and upgrades of large-format printing equipment.
• Manage inventory, materials, and supply organization to support production flow.
• Resolve customer issues and escalations professionally.
• Support multiple departments and step into production roles as needed.
• Perform additional duties to support overall shop operations.

Skills

Print production leadership

Customer service

Communication skills

Organizational skills

Problem-solving

Team supervision

Deadline driven

Education

High school diploma or equivalent

Technical training preferred

Tools

Large-format printers

Production equipment knowledge

Job description

Print Shop Manager (Large-Format Production & Operations Supervisor)

Position Summary
We are seeking a proactive and experienced Print Shop Manager to join our on-site production team. The ideal candidate will have strong experience in the printing industry, with a focus on large-format and grand-format production environments. This role is essential in ensuring efficient workflow, high-quality output, and excellent client service across all print production operations.

Large-format printing experience is required.

Key Responsibilities

• Partner with shop leadership (onsite and remote) to provide operational and administrative management support
• Assist in organizing and supervising the production workforce during regular and extended shifts
• Monitor all jobs in production and communicate special instructions, proof approvals, and shipping details to production and graphics teams
• Serve as a client contact for questions regarding job specifications, print requirements, and production details
• Ensure all projects are completed on time and within budget and production cost guidelines
• Train production staff on proper print shop procedures, workflows, and equipment usage
• Oversee maintenance and upgrades of large-format printing equipment, recommending new technology to improve productivity
• Manage inventory, materials, and supply organization to support efficient production flow
• Resolve customer issues and escalations in a professional and timely manner
• Support multiple departments and step into production roles as needed
• Perform additional duties as assigned to support overall shop operations

Qualifications

• High school diploma or equivalent required (technical training preferred)
• 3–5+ years of experience in print production, large-format printing, or print shop operations (required)
• Strong experience with grand-format and large-format printing workflows
• Demonstrated leadership ability with experience supervising production teams
• Strong customer service and client communication skills (phone, email, and in-person)
• Ability to clearly communicate production processes, job requirements, and technical instructions
• Strong understanding of print equipment, materials, and production capabilities
• Excellent organizational skills with the ability to manage multiple projects simultaneously
• Ability to work in a fast-paced, deadline-driven production environment
• Strong problem-solving skills and ability to handle customer escalations professionally