Print Services Lead: Quality Output & Team Leadership

Opensity solutions; Washington (District of Columbia); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Annual bonus potential

Job summary

Opensity Solutions is seeking a Lead Office Services Associate – Print to oversee print production, reprographics, and document handling, leading a team of up to five associates. You will manage workflows, ensure high-quality output, and meet client expectations, reporting to the Client Relations Manager.

The role demands strong leadership, attention to detail, and excellent client communication in a fast-paced environment. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent required; college degree preferred (or equivalent experience).
• 2–3 years in print production, reprographics, office services, or document management; lead/supervisory experience preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience with print management or job-tracking systems is a plus.

Responsibilities

• Lead, train, and supervise the print services team to ensure efficient daily operations and high-quality output.
• Manage print production workflows, prioritizing and distributing jobs based on deadlines and urgency.
• Operate and maintain digital printers, copiers, and wide-format printing equipment to fulfill client requests.
• Oversee reprographics including scanning, copying, binding, finishing, and document assembly.
• Ensure print quality through color calibration, proofing, and adherence to brand/formatting standards.
• Maintain inventory of print supplies and coordinate timely procurement with vendors.
• Track, document, and report print job volumes, costs, and equipment performance metrics.
• Provide responsive customer service by managing print requests and client communications.

Skills

Print production

Reprographics

Leadership

Customer service

Microsoft Office

Inventory management

Vendor coordination

Time management

Problem solving

Confidentiality

Education

High school diploma or equivalent

College degree preferred

Tools

Print management systems

Digital printing equipment

Job description

Opensity Solutions is seeking a Lead Office Services Associate – Print to oversee print production, reprographics, and document handling, leading a team of up to five associates. You will manage workflows, ensure high-quality output, and meet client expectations, reporting to the Client Relations Manager.

The role demands strong leadership, attention to detail, and excellent client communication in a fast-paced environment. Competitive hourly pay and comprehensive benefits are offered.