Retail Print Sales Supervisor

Staples; Sturbridge (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading office supply retailer in Sturbridge is seeking a Print Supervisor to lead a team in delivering exceptional print and marketing solutions. The role demands strong customer engagement skills and the ability to coach staff effectively. Candidates should be capable of managing multiple priorities in a dynamic environment. The position offers a chance to innovate and enhance customer experience while promoting a collaborative retail culture.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Experience directing a team and supervising others.
• Ability to lift/move materials in the 10-50 pound range.

Responsibilities

• Connect with customers to provide creative solutions.
• Drive customer satisfaction focusing on quality and engagement.
• Lead and develop a team committed to operational excellence.

Skills

Team leadership

Customer engagement

Conflict management

Attention to detail

Tools

Salesforce.com

Microsoft Word

Job description

Overview

Print Supervisors direct a team in driving results for key metrics by selling and providing total print solutions for customers to help them achieve their print and marketing goals. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Responsibilities

• Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
• Drive customer satisfaction by focusing on customer engagement, quality, and the community
• Coach associates in exceptional service, consultative selling, and total solutions
• Be flexible to perform other duties as assigned
• Lead and develop a team committed to operational excellence in driving profitable sales & margin
• Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships

Essential Skills And Experience

• Able to work a flexible schedule based on the store’s needs
• Experience directing a team and/or supervising others while managing many priorities
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
• Attention to detail and keen eye for noticing quality issues
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Experience overcoming objection and engaging with customers to understand their needs
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.

Other

"Referral" statements and other job postings were part of the original content but have been omitted to focus on the Staples Retail Print Sales Supervisor role and to comply with formatting standards.