Print Services Lead — Drive Sales, Service & Team

Office Depot / ODP; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Office Depot is seeking a Retail Print Manager to drive print sales and service growth in a high-volume store. You will lead print operations, supervise the print team, and ensure exceptional customer experiences while aligning with Office Depot 5C values: Caring, Committed, Creative, Collaborative, & Courageous.

The role requires flexibility for evenings, weekends, and holidays, plus the ability to consent to periodic background checks.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years related experience.
• Minimum 2 years management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Open and close responsibilities including alarm activation/deactivation, cash handling, and daily store balancing.
• Maintain safety and security of the print department, building, and associates.

Skills

Customer service

Sales training

Leadership

Team coaching

Communication

Problem solving

Adaptability

Time management

Education

High school diploma or equivalent

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

POS systems

Print Center software

Job description

Office Depot is seeking a Retail Print Manager to drive print sales and service growth in a high-volume store. You will lead print operations, supervise the print team, and ensure exceptional customer experiences while aligning with Office Depot 5C values: Caring, Committed, Creative, Collaborative, & Courageous.

The role requires flexibility for evenings, weekends, and holidays, plus the ability to consent to periodic background checks.