Customer Care Representative

RJ Young Company, Inc; Nashville (TN); On-site; USD 24,796 - 27,552; Full time

Job summary

RJ Young Company, Inc in Nashville, TN is seeking a Customer Care Representative. This position involves fielding calls from customers, addressing inquiries, and coordinating service requests to ensure high satisfaction levels. Candidates must possess a High School Diploma and ideally have prior customer service experience.

The role requires strong communication skills, problem-solving abilities, and proficiency in Microsoft applications. The salary range for this position is between $18 - $20 per hour.

Qualifications

• High School Diploma required.
• Customer service experience preferred.
• Strong problem-solving skills.
• Ability to navigate multiple systems.

Responsibilities

• Field inbound calls in a professional manner.
• Respond to customer inquiries via phone and email.
• Research effective solutions to customer issues.
• Enter service and supply requests accurately.
• Follow up to ensure resolution.

Skills

Strong verbal and written communication skills

Active listening

Conflict resolution abilities

Attention to detail

Ability to multitask

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

NASHVILLE, TN 730A Freeland Station Rd Nashville, TN 37228, USA

RJ Young is a leading provider of business technology solutions, supporting organizations with innovative products, services, and customer-focused support. We are committed to building lasting relationships through responsive service and a team-first culture.

Why RJ Young

At RJ Young, we value people who care about customers and each other. We offer a supportive, professional work environment with opportunities to grow, collaborate, and make an impact. RJ Young is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

What’s the Opportunity

As a Customer Care Representative, you’ll be on the front lines of our customer experience. You’ll assist customers by answering questions, resolving issues, and coordinating service and supply requests, playing an essential role in maintaining high levels of customer satisfaction.

The pay range for this position is $18 - $20.

What Will You Do?

• Field inbound calls in a professional and courteous manner
• Respond to customer inquiries via phone and email
• Research and identify effective solutions to customer issues
• Enter incoming service and supply requests accurately
• Follow up with customers as needed to ensure resolutionCollaborate with internal teams to address customer needs
• Perform additional duties as assigned by the Customer Care Manager

What You Bring to the Table

• High School Diploma required
• Customer service experience preferred
• Strong verbal and written communication skills
• Active listening and conflict resolution abilities
• Ability to multitask and navigate multiple systems simultaneously
• Proficiency with Microsoft applications (Outlook, Word, Excel, Teams) preferred
• Strong attention to detail and problem-solving skills
• Empathy, adaptability, and the ability to remain calm under pressure
• Ability to sit at a computer for extended periods of time

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.