Print Production Lead — Retail Studio & Customer Service

Staples, Inc.; Concord (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full-time hours

Generous paid time off

Career development program

Weekly pay

Bonus plan eligible

401(k) with company match

Medical, dental and vision insurance

Associate discounts on in-store and on

line items

Discounts at retailers and more

Job summary

Staples, Inc. in Concord, NH is seeking a Print Production Lead to manage in-store print orders and the production workflow. You will operate print equipment, prepare proofs, and make quick edits while ensuring exceptional customer service and quality.

Join a team-focused, retail environment with weekly pay and comprehensive benefits. The role includes coordinating production, training staff, and maintaining equipment and supplies to support store performance.

Qualifications

• Able to work a flexible schedule to meet store needs.
• Ability to multi-task, prioritize and manage production steps for multiple jobs.
• Attention to detail and keen eye for quality in print production.
• Must engage with customers and understand their needs.
• Able to work in a fast-paced, sometimes stressful environment.
• Manage conflicts in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Basic computer skills to open, save and email files and use desktop publishing software.

Responsibilities

• Be the primary print producer as customers submit orders in-store, online or via email.
• Use print equipment, produce proofs and samples for consultation, and perform quick edits.
• Drive customer satisfaction by assessing needs and delivering high-quality service.
• Train and coach associates to assist in print production as needed.
• Create and manage production workflow, set standards and processes for the team.
• Maintain machine functionality and organize orders, supplies, and displays.
• Be flexible with duties including cleaning and stocking shelves.

Skills

Flexible schedule

Multitasking

Attention to detail

Customer service

Calm under pressure

Conflict management

Integrity

Desktop publishing

Heavy lifting

Tools

Adobe Creative Suite

Microsoft Publisher

Microsoft Word

Job description

Staples, Inc. in Concord, NH is seeking a Print Production Lead to manage in-store print orders and the production workflow. You will operate print equipment, prepare proofs, and make quick edits while ensuring exceptional customer service and quality.

Join a team-focused, retail environment with weekly pay and comprehensive benefits. The role includes coordinating production, training staff, and maintaining equipment and supplies to support store performance.