Print Production & Customer Success Specialist

ABC Imaging; Annandale (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

ABC Imaging in Annandale, VA is seeking a Print Technician / Customer Service & Sales Representative to join our team. This role blends hands-on print production with frontline customer service and sales responsibilities, ensuring projects are completed accurately, on time, and to the client’s satisfaction.

The ideal candidate has printing industry experience, enjoys direct customer interaction, and can identify customer needs, propose print solutions, and help grow existing and new business.

Qualifications

• Experience in the printing industry is preferred.
• Strong customer service and communication skills.
• Sales experience or interest in developing sales.
• Comfortable identifying customer needs and recommending print solutions.
• Ability to work in a fast-paced environment.
• Experience with Adobe Photoshop and MS Office.

Responsibilities

• Provide exceptional customer service in person, phone, and email.
• Build and maintain relationships with new and existing customers.
• Identify printing products and services to meet projects.
• Follow up on quotes, orders, and project status.
• Prepare quotes and ensure accurate job specifications.
• Operate large and small format printing equipment.
• Review completed jobs for accuracy before delivery.
• Assist with inventory management and production flow.
• Collaborate with production, sales, and management to meet deadlines.

Skills

Customer service

Sales experience

Communication

Print production

Adobe Photoshop

Microsoft Office

Teamwork

Printing equipment operation

Tools

Printing equipment operation

Job description

ABC Imaging in Annandale, VA is seeking a Print Technician / Customer Service & Sales Representative to join our team. This role blends hands-on print production with frontline customer service and sales responsibilities, ensuring projects are completed accurately, on time, and to the client’s satisfaction.

The ideal candidate has printing industry experience, enjoys direct customer interaction, and can identify customer needs, propose print solutions, and help grow existing and new business.