Print Production & Customer Experience Specialist

The UPS Store; Jersey City (NJ); Sur place; USD 40 000 - 50 000; Plein temps

Résumé du poste

The UPS Store in Jersey City is seeking a Center Associate to provide world-class customer service, pack and process shipments for local, national, and international delivery, and manage print and graphic design orders.

Candidates should have a year of customer service experience, proficiency with Microsoft Office and Adobe Creative Suite, and strong communication, organization, and time-management skills; ability to lift 40+ pounds, and a team-oriented, energetic attitude.

Qualifications

• High school diploma or GED required.
• One year of customer service experience required (more preferred).
• Strong computer skills, including Microsoft Office and Adobe Suites.
• One to two years of experience or a two-year degree in graphic design or a related field preferred.
• Knowledge and application of printing concepts.
• Good communication and people skills.
• Strong analytical and math skills.
• Highly organized and detail oriented.
• Good project and time management skills.
• Able to work and complete tasks independently in a quick turn environment.
• Able to work collaboratively.
• High energy level.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsabilités

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries.
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership.
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience.
• Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents.
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Prioritizes and optimizes the work load to streamline the production flow.
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control.
• Maintains a clean, organized, and safe working environment.
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services.
• Performs other duties as assigned

Connaissances

Customer service

Communication

Attention to detail

Time management

Team player

Self-starter

Formation

High school diploma or GED

Graphic design degree or related field (preferred)

Outils

Adobe Creative Suite

Microsoft Office

Description du poste

The UPS Store in Jersey City is seeking a Center Associate to provide world-class customer service, pack and process shipments for local, national, and international delivery, and manage print and graphic design orders.

Candidates should have a year of customer service experience, proficiency with Microsoft Office and Adobe Creative Suite, and strong communication, organization, and time-management skills; ability to lift 40+ pounds, and a team-oriented, energetic attitude.