Customer Service / Digital Print / Center Associate

The UPS Store; Decatur (AL); On-site; USD 27,040 - 29,120; Full time

Job summary

The UPS Store in Decatur, AL is seeking a Digital Print / Center Associate / Customer Service representative to deliver world-class service to walk-in customers, process shipments, and manage print orders using carriers and Microsoft Office.

Ideal candidates have at least one year of customer service experience and one to two years in print production or graphic design, plus a friendly demeanor and reliable work ethic. The position pays $13.00 per hour and is not remote.

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office.
• Good communication and people skills.
• Strong analytical and math skills.
• Highly organized and detail oriented.
• Able to lift 40+ pounds.

Responsibilities

• Assist walk-in customers and answer inquiries.
• Communicate effectively with customers and staff.
• Empathize with frustrated customers to resolve issues.
• Package shipments and manage packing materials.
• Produce and design print materials using Microsoft Office.
• Open/close store and perform end-of-day tasks.
• Learn new products and services and stay updated.
• Perform other duties as assigned.

Skills

Customer service

Microsoft Office

Communication skills

Attention to detail

Teamwork

Basic math

Education

High school diploma or GED

Tools

Microsoft Office

Job description

This position is NOT remote.

Pay rate: $13.00 per hour / paid bi-weekly

Information about the store: The UPS Store is a franchised subsidiary of United Parcel Service which provides, according to its website, shipping, shredding, printing, fax, personal and business mailboxes, and notary services.

Job Description: The Digital Print / Center Associate / Customer Service delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

Ideal Candidate: The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field, experience with Microsoft Office, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

RESPONSIBILITIES

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Produces/designs, proofs, and updates materials for print projects using Microsoft Suites for both Mac and PC
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office
• Good communication and people skills
• Strong analytical and math skills
• Highly organized and detail oriented
• Able to work and complete tasks independently in a quick turn environment
• Able to work collaboratively
• High energy level
• Prompt, reliable, and responsible
• Able to lift 40+ pounds