Digital Print / Center Associate / Customer Service

The UPS Store 7171; Huntsville (AL); On-site; USD 15,153 - 20,664; Full time

Job summary

The UPS Store 7171 in Huntsville, AL is seeking a Digital Print / Center Associate to deliver exceptional customer service and manage print orders and shipments. You will operate printing and packing equipment, advise on product options, and maintain a clean, organized store environment.

Ideal candidates have 1+ year of customer service experience, 1–2 years in print/graphic design, or a related two-year degree, and proficiency with Microsoft Office.

Qualifications

• At least one year of customer service experience.
• One to two years in print production/graphic design or a two-year degree in graphic design or related field.
• Experience with Microsoft Office and general computer literacy.

Responsibilities

• Assist walk-in customers and handle inquiries by phone/email.
• Process shipments locally, nationally, and internationally.
• Produce and update print designs using Adobe and Microsoft Office.
• Operate copy, fax, binding, laminating, and cash register equipment; maintain a neat workspace.
• Support store operations including end-of-day tasks as needed.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

Two-year graphic design degree or related field

Tools

Microsoft Office

Job description

Pay rate: $13.00 per hour, paid bi-weekly.

THIS POSITION IS NOT REMOTE.

The UPS Store is a franchised network offering a wide range of services, including shipping, packing, printing, and notary services.

The Digital Print / Center Associate delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. The associate packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. Additionally, they operate copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The associate expertly advises customers by providing accurate information on our array of products, services, and best‑value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two‑year degree in graphic design or a related field, experience with Microsoft Office, a friendly and genuinely helpful demeanor, and a professional appearance. They are driven to succeed and are an energetic self‑starter and team‑player who is trustworthy and a fast learner.

Responsibilities

• Understands and fulfills the needs of walk‑in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co‑workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi‑tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end‑of‑day accounting, etc.
• Takes action to learn new products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Strong computer skills, including Microsoft Office
• Good communication and people skills
• Strong analytical and math skills
• Highly organized and detail oriented
• Able to work and complete tasks independently in a quick turn environment
• Able to work collaboratively
• High energy level
• Prompt, reliable, and responsible
• Able to lift 40+ pounds