Print Production & Client Success Coordinator

SmartRecruiters, Inc.; North Olmsted (OH); Hybrid; USD 50,000 - 59,000; Full time

Job summary

RRD is seeking a Print Production Coordinator to oversee the production of printed materials and related services for clients. You will engage customers, translate requirements into detailed production instructions, and maintain positive relationships through the entire manufacturing process.

The role involves ensuring accurate job instructions in systems, coordinating with internal and external teams, and solving issues to meet customer specifications and company standards.

Qualifications

• HS diploma or equivalent with 5+ years of administrative/operational support in manufacturing operations or office environment directly related to the duties of the job.
• Advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job.
• Excellent oral and written communication skills to communicate effectively across departments.
• Strong organizational skills with the ability to manage deadlines and prioritize workload.
• Must be able to work weekends and holidays.

Responsibilities

• Engage customers to gather job requirements and translate into detailed manufacturing/kitting instructions and shipping/postal instructions.
• Maintain positive customer relations through active engagement throughout the manufacturing process.
• Coordinate production of components with internal plants and external vendors as required.
• Confer with customers throughout production to keep them informed and coordinate changes to jobs.
• Provide pre-sales support with customers and discuss manufacturing capabilities.
• Monitor progress of jobs and ensure final product meets customer requirements and company standards.
• Tally final production runs and assemble paperwork for billing.

Skills

MS Office

Oral & written comms

Organization

Customer interaction

Education

HS diploma or equivalent

Tools

MS Office

Spreadsheet software

Job description

RRD is seeking a Print Production Coordinator to oversee the production of printed materials and related services for clients. You will engage customers, translate requirements into detailed production instructions, and maintain positive relationships through the entire manufacturing process.

The role involves ensuring accurate job instructions in systems, coordinating with internal and external teams, and solving issues to meet customer specifications and company standards.