Print IT Help Desk

GFI Digital; Hazelwood (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

GFI Digital in Delaware is seeking a Print IT Help Desk specialist to support MFP and MPS customers. You will act as first response in the IT service call process and provide quick, on-site or remote support for routine tasks.

Responsibilities include installing print drivers, troubleshooting non-hardware issues, answering inquiries about equipment, and training end users on proper machine function. The role requires basic networking knowledge and customer-service mindset.

Qualifications

• Basic understanding of networking; A+ or Network+ certification preferred.
• Excellent written and oral communication; customer-service mindset.
• Ability to meet deadlines and work with minimal supervision.

Responsibilities

• Install print drivers (PC or Mac).
• Repair non-hardware printing issues.
• Answer general inquiries regarding client’s equipment.
• Train end users on proper machine function.

Skills

Networking basics

Communication skills

Attention to detail

Education

A+/Network+ cert

Job description

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service call process where most service calls are filtered to first and provide quick support for tasks that are not required to be onsite for.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Installing print drivers (PC or MAC)
• Repair printing issues that are non-hardware related
• Answer general inquiries regarding client’s equipment
• Training end users on proper machine function

KNOWLEDGE, SKILLS AND ABILITIES:

• 1.Knowledge: This position requires a basic understanding of networking and pcs. Prefer A+ or Network certifications.
• 2.Skills: Must be extremely accurate and detail oriented. Must also possess excellent written and oral communication skills. Customer services mindset. Highly self-motivated and directed.
• 3.Abilities: Proven analytical and problem-solving abilities. Must have ability to meet deadlines.