Print & Imaging Services Coordinator

Xerox; Indianapolis (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Xerox Holdings Corporation is seeking a Customer Service Coordinator for our Reprographics & Digital Imaging Center. You will be the primary contact for customers requesting print, scanning, and document services, coordinating requests, and ensuring high-quality service within set turnaround times.

You will enter orders, prepare quotes, and assist with post-imaging tasks while collaborating with production teams to meet customer expectations in a deadline-driven production environment.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office and Adobe applications.
• Strong interpersonal and written communication skills.
• Excellent problem-solving and attention to detail.
• Typing speed of at least 40 words per minute.
• Ability to lift up to 30 pounds.
• Ability to interpret customer requirements into accurate production work orders.
• Strong organizational, multitasking, and prioritization skills.
• Ability to work independently in a deadline-driven environment.
• Previous experience in a print-for-pay retail environment preferred.

Responsibilities

• Receive customer requests for print, scanning, and supply services via walk‑in, email, website, and telephone.
• Enter customer requests into production systems and create work orders for print, scanning, and supply fulfillment.
• Prepare and provide quotes for customer‑requested services and supplies.
• Process invoices accurately for completed work orders.
• Prepare customer documents for digital imaging, including reviewing physical documents for quality issues prior to scanning.
• Organize, name, and index digital files according to customer requirements and established procedures.
• Support post‑imaging activities and other document processing services as required.
• Work closely with production teams to ensure customer orders are completed accurately and on time.
• Perform additional operational duties as needed to support business requirements.

Skills

Interpersonal communication

Deadline-driven

Multitasking

Organizational skills

Independent work

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Adobe applications

Job description

Xerox Holdings Corporation is seeking a Customer Service Coordinator for our Reprographics & Digital Imaging Center. You will be the primary contact for customers requesting print, scanning, and document services, coordinating requests, and ensuring high-quality service within set turnaround times.

You will enter orders, prepare quotes, and assist with post-imaging tasks while collaborating with production teams to meet customer expectations in a deadline-driven production environment.