Customer Service Coordinator

Xerox Corporation; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Xerox Corporation is seeking a Customer Service Coordinator to join our Reprographics & Digital Imaging Center. You will serve as the primary contact for customers requesting print, scanning, and document services, coordinating requests, producing work orders, and ensuring timely, high-quality service.

You will work with production teams to meet turnaround times while maintaining accuracy, organization, and strong customer relationships in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Strong computer skills including Microsoft Office and Adobe applications.
• Excellent written and oral communication abilities.
• Typing speed of at least 40 words per minute.
• Able to lift up to 30 pounds and work in a deadline-driven environment.

Responsibilities

• Receive customer requests for print, scanning, and supply services via multiple channels.
• Enter requests into production systems and create work orders.
• Prepare quotes for services and supplies.
• Process invoices for completed work orders.
• Prepare documents for digital imaging and review for quality before scanning.
• Organize and index digital files per requirements.

Skills

Communication skills

Typing 40 wpm

Microsoft Office

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Overview

Xerox is seeking a customer-focused and detail-oriented Customer Service Coordinator to join our Reprographics & Digital Imaging Center (RDIC). In this role, you will serve as the primary point of contact for customers requesting print, scanning, and document services. You will coordinate customer requests, prepare production work orders, support digital imaging processes, and ensure high-quality service while meeting established turnaround times and customer expectations.

Why Join This Team?

• Join a collaborative team delivering high-quality print and digital imaging solutions.
• Build strong customer relationships while supporting a wide range of document services.
• Develop your expertise in print production, digital imaging, and customer service operations.
• Contribute to process improvements that enhance efficiency and customer satisfaction.
• Grow your career with ongoing learning and development opportunities in a dynamic production environment.

What You Will Do:

• Receive customer requests for print, scanning, and supply services via walk-in, email, website, and telephone.
• Enter customer requests into production systems and create work orders for print, scanning, and supply fulfillment.
• Prepare and provide quotes for customer-requested services and supplies.
• Process invoices accurately for completed work orders.
• Prepare customer documents for digital imaging, including reviewing physical documents for quality issues prior to scanning.
• Organize, name, and index digital files according to customer requirements and established procedures.
• Support post-imaging activities and other document processing services as required.
• Work closely with production teams to ensure customer orders are completed accurately and on time.
• Perform additional operational duties as needed to support business requirements.

What You Need to Succeed:

• High school diploma or equivalent.
• General understanding of computer technology, including Microsoft Office and Adobe applications.
• Excellent interpersonal, verbal, and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Typing speed of at least 40 words per minute.
• Ability to lift up to 30 pounds.
• Ability to interpret customer requirements and translate them into accurate production work orders.
• Strong organizational, multitasking, and prioritization skills with the ability to manage multiple customer requests simultaneously.
• Ability to work independently in a deadline-driven environment and adapt to changing priorities.
• Previous experience in a print-for-pay retail environment is preferred.

How We Set You Up for Success:

• Comprehensive onboarding and training on Xerox production systems, digital imaging processes, and customer service procedures.
• Collaboration with experienced production and customer service professionals.
• Opportunities to develop your skills in print production, digital imaging, and document management.
• Access to the tools and technology needed to deliver exceptional customer service.
• An inclusive workplace focused on quality, collaboration, continuous improvement, and operational excellence.