Print Production & Mail Specialist

Xerox Corporation; Pittsburgh (Allegheny County); On-site; USD 21,000 - 34,000; Full time

Job summary

Xerox Holdings Corporation in the United States seeks a Print Production Associate to execute on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks.

You will operate office and production equipment, handle mail, support document prep and finishing, maintain logs for billing and production, and ensure SLA compliance while delivering excellent customer service.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in customer service or operations support preferred.
• Training on Xerox systems and equipment will be provided.

Responsibilities

• Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
• Perform mail handling duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with Service Level Agreements (SLAs) and promptly elevate issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as a key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills

Interpersonal skills

Communication skills

Multitasking

Microsoft Office proficiency

Attention to detail

Independent problem-solving

Light physical tasks

Education

High School Diploma

Tools

Microsoft Office

Job description

Xerox Holdings Corporation in the United States seeks a Print Production Associate to execute on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks.

You will operate office and production equipment, handle mail, support document prep and finishing, maintain logs for billing and production, and ensure SLA compliance while delivering excellent customer service.