Customer Service Coordinator - Indianapolis, IN

Xerox; Indianapolis (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Xerox Holdings Corporation is seeking a Customer Service Coordinator for our Reprographics & Digital Imaging Center. You will be the primary contact for customers requesting print, scanning, and document services, coordinating requests, and ensuring high-quality service within set turnaround times.

You will enter orders, prepare quotes, and assist with post-imaging tasks while collaborating with production teams to meet customer expectations in a deadline-driven production environment.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office and Adobe applications.
• Strong interpersonal and written communication skills.
• Excellent problem-solving and attention to detail.
• Typing speed of at least 40 words per minute.
• Ability to lift up to 30 pounds.
• Ability to interpret customer requirements into accurate production work orders.
• Strong organizational, multitasking, and prioritization skills.
• Ability to work independently in a deadline-driven environment.
• Previous experience in a print-for-pay retail environment preferred.

Responsibilities

• Receive customer requests for print, scanning, and supply services via walk‑in, email, website, and telephone.
• Enter customer requests into production systems and create work orders for print, scanning, and supply fulfillment.
• Prepare and provide quotes for customer‑requested services and supplies.
• Process invoices accurately for completed work orders.
• Prepare customer documents for digital imaging, including reviewing physical documents for quality issues prior to scanning.
• Organize, name, and index digital files according to customer requirements and established procedures.
• Support post‑imaging activities and other document processing services as required.
• Work closely with production teams to ensure customer orders are completed accurately and on time.
• Perform additional operational duties as needed to support business requirements.

Skills

Interpersonal communication

Deadline-driven

Multitasking

Organizational skills

Independent work

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Adobe applications

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

Xerox is seeking a customer‑focused and detail‑oriented Customer Service Coordinator to join our Reprographics & Digital Imaging Center (RDIC). In this role, you will serve as the primary point of contact for customers requesting print, scanning, and document services. You will coordinate customer requests, prepare production work orders, support digital imaging processes, and ensure high‑quality service while meeting established turnaround times and customer expectations.

Why Join This Team?

• Join a collaborative team delivering high‑quality print and digital imaging solutions.
• Build strong customer relationships while supporting a wide range of document services.
• Develop your expertise in print production, digital imaging, and customer service operations.
• Contribute to process improvements that enhance efficiency and customer satisfaction.
• Grow your career with ongoing learning and development opportunities in a dynamic production environment.

What You Will Do:

• Receive customer requests for print, scanning, and supply services via walk‑in, email, website, and telephone.
• Enter customer requests into production systems and create work orders for print, scanning, and supply fulfillment.
• Prepare and provide quotes for customer‑requested services and supplies.
• Process invoices accurately for completed work orders.
• Prepare customer documents for digital imaging, including reviewing physical documents for quality issues prior to scanning.
• Organize, name, and index digital files according to customer requirements and established procedures.
• Support post‑imaging activities and other document processing services as required.
• Work closely with production teams to ensure customer orders are completed accurately and on time.
• Perform additional operational duties as needed to support business requirements.

What You Need to Succeed:

• High school diploma or equivalent.
• General understanding of computer technology, including Microsoft Office and Adobe applications.
• Excellent interpersonal, verbal, and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Typing speed of at least 40 words per minute.
• Ability to lift up to 30 pounds.
• Ability to interpret customer requirements and translate them into accurate production work orders.
• Strong organizational, multitasking, and prioritization skills with the ability to manage multiple customer requests simultaneously.
• Ability to work independently in a deadline‑driven environment and adapt to changing priorities.
• Previous experience in a print‑for‑pay retail environment is preferred.

How We Set You Up for Success:

• Comprehensive onboarding and training on Xerox production systems, digital imaging processes, and customer service procedures.
• Collaboration with experienced production and customer service professionals.
• Opportunities to develop your skills in print production, digital imaging, and document management.
• Access to the tools and technology needed to deliver exceptional customer service.
• An inclusive workplace focused on quality, collaboration, continuous improvement, and operational excellence.