Print & Direct Mail Production Lead

John Hancock; Boston (MA); On-site; USD 62,000 - 103,000; Full time

Job summary

John Hancock Life Insurance Company (U.S.A.) is seeking a Production Operations Lead to manage customer and participant communications across print, direct mail, digital, and fulfillment channels. You will partner with internal teams and external vendors to coordinate end-to-end production and distribution in support of our mission.

You will gain expertise in project management, vendor management, print production, and fulfillment operations in a collaborative, fast-paced environment while

Qualifications

• 5+ years of experience in print production, print operations, direct mail, fulfillment, marketing production, or a related field.
• 3+ years of project management or project coordination experience managing multiple concurrent projects.
• Bachelor's degree, diploma, or equivalent combination of education and relevant experience.
• Strong proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Manage end-to-end production projects across print, direct mail, digital, and fulfillment channels, ensuring timely and accurate delivery.
• Serve as the primary liaison between business partners, creative teams, fulfillment teams, and external vendors.
• Coordinate print production, procurement, vendor bidding, scheduling, and invoice management to ensure quality and cost‑effective execution.
• Manage direct mail initiatives, including coordination of print vendors, mail houses, mailing lists, and distribution activities.
• Monitor fulfillment inventory levels, recommend print quantities, and support operational reporting and process improvements.

Skills

Print production

Direct mail

Project management

Vendor management

MS Office

Education

Bachelor's degree

Job description

John Hancock Life Insurance Company (U.S.A.) is seeking a Production Operations Lead to manage customer and participant communications across print, direct mail, digital, and fulfillment channels. You will partner with internal teams and external vendors to coordinate end-to-end production and distribution in support of our mission.

You will gain expertise in project management, vendor management, print production, and fulfillment operations in a collaborative, fast-paced environment while