Lead, Print Production & Fulfillment Operations

Manulife Financial; Boston (MA); On-site; USD 62,000 - 103,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee assistance program

Retirement plans

Job summary

Manulife Financial in Boston seeks a Production Operations Lead to orchestrate customer communications across print, direct mail, digital, and fulfillment channels, partnering with stakeholders and vendors to ensure timely, accurate delivery.

You will shape how communications are produced and delivered while building expertise in project management, vendor management, print production, and fulfillment in a fast-paced environment.

Qualifications

• 5+ years of experience in print production, print operations, direct mail, fulfillment, marketing production, or a related field.
• 3+ years of project management or project coordination experience managing multiple concurrent projects.
• Bachelor's degree, diploma, or equivalent combination of education and relevant experience.
• Strong proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Manage end-to-end production projects across print, direct mail, digital, and fulfillment channels, ensuring timely and accurate delivery.
• Serve as the primary liaison between business partners, creative teams, fulfillment teams, and external vendors.
• Coordinate print production, procurement, vendor bidding, scheduling, and invoice management to ensure quality and cost‑effective execution.
• Manage direct mail initiatives, including coordination of print vendors, mail houses, mailing lists, and distribution activities.
• Monitor fulfillment inventory levels, recommend print quantities, and support operational reporting and process improvements.

Skills

Print production

Project management

MS Office

Education

Bachelor's degree

Job description

Manulife Financial in Boston seeks a Production Operations Lead to orchestrate customer communications across print, direct mail, digital, and fulfillment channels, partnering with stakeholders and vendors to ensure timely, accurate delivery.

You will shape how communications are produced and delivered while building expertise in project management, vendor management, print production, and fulfillment in a fast-paced environment.