Print Customer Program Manager

Veritiv Corporation; United States; Hybrid; USD 72,000 - 84,000; Full time

Job summary

Veritiv Corporation, a leading packaging solutions provider, seeks a Print Customer Program Manager to plan and implement sales to major accounts by learning client goals and helping them achieve them.

The role requires print experience, strong organizational and presentation skills, and a collaborative, cross-functional mindset. This hybrid position in the United States offers growth, training, and comprehensive benefits.

Qualifications

• Print experience required.
• Strong organizational and prioritization skills.
• Ability to present to a wide audience of corporate contacts.
• Creative problem solver.
• Experience in Customer Service and/or Sales.
• Business process knowledge is a plus.

Responsibilities

• Manage customer account contracts, program parameters, compliance, and documentation including pricing renewals and onboarding.
• Serve as the key contact for tactical account issues, collaborating with Sales, Customer Service, Operations, Tax, Legal, Credit, and Finance.
• Strengthen relationships with key customer contacts and drive corporate partnerships.
• Manage account financial performance metrics to maximize profitability using pricing and governance tools.
• Develop visit or meeting strategies using QBRs, CBR reporting, and PowerPoint presentations; participate in calls with sales teams.
• Grow and develop a customer base in size and complexity.
• Participate in sales growth, profitability, and cost-savings initiatives under leadership.

Skills

Print experience

Organizational skills

Presentation skills

Creative problem solver

Customer Service/Sales experience

Business process knowledge

Education

Bachelor’s Degree Preferred

Tools

PowerPoint

Job description

HYBRID ROLE

Job Purpose:

The Print Customer Program Manager will assist in planning and implementing sales to specific major accounts to retain client’s business and grow those opportunities. This will be accomplished by learning what their client’s goals are and helping their clients achieve them.

Job Responsibilities:

• Manage portfolio of customers’ account contract, program parameters, compliance and documentation including: terms and conditions updates, pricing renewals, customer program communication, incremental business onboarding, program changes, and e-business projects.
• Serve as key contact for tactical account issues both external and internal. Heavy collaboration with Sales, Customer Service, Operations, Tax, Legal, Credit, Finance etc.
• Strengthen relationships with key customer contacts and driving corporate business partnerships.
• Manage account financial performance metrics to ensure maximum profitability, leveraging departmental price management process and tools.
• Develop customer visits or sales meeting presentation strategy utilizing tools such as QBR’s, CBR reporting and Power Point presentations. Interact on internal/external conference calls with sales and field support teams.
• Continuously grow and develop a customer account base of increasing size and complexity.
• Participate in sales growth and profitability and/or cost savings initiatives under the direction of segment lead or sales leadership.

Additional Responsibilities & Qualifications:

• Print experience required
• Organizational skills and ability to prioritize within multiple tasks.
• Ability to present to a wide audience of corporate customer contacts.
• Creative problem solver.
• Experience in Customer Service and/or Sales.
• Business Process knowledge is a plus.
• Salary: $71,700 - $84,300 annually

Work Experience:

• 5-10 years of related job experience.

Education:

• Bachelor’s Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.