Print Customer Experience Professional

Veritiv Operating Company; Fairfield (NJ); On-site; USD 65,500 - 72,800; Full time

Benefits offered by this job

Healthcare benefits

401k with match

Paid time off

Job summary

Veritiv Operating Company is seeking a Print Customer Experience Professional in the United States to build customer loyalty by handling orders and inquiries and maintaining relationships with customers and sales staff. You will use CRM to manage orders, check inventory, and coordinate with production planning for on-time delivery.

The role requires 7 to 12 months of experience and a college degree is preferred.

Qualifications

• 7 to 12 months of related experience.
• Strong customer service orientation and communication skills.
• Familiarity with CRM systems and order processing.

Responsibilities

• Receive and process customer orders and inquiries by phone or in person.
• Input and track customer information, orders and follow-up actions in the CRM.
• Provide pricing, inventory availability and production schedule information to customers.
• Coordinate with sales staff and production planning to ensure on-time delivery.
• Prepare routine correspondence and reports for management and customers.

Skills

Customer service

CRM data entry

Communication skills

Education

College Degree Preferred

Tools

CRM database

Job description

## Print Customer Experience ProfessionalApplylocations: USA - NJ - Belleville: USA - OH - Fairfieldtime type: Full timeposted on: Posted Todayjob requisition id: R31756HYBRID ROLE**Job Purpose:**The Print Customer Experience Professional is to build customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.**Job Responsibilities:**Communicate with customers (by phone or in person) to understand needs and concerns, Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching, Identify and resolve potential problematic customer issues and alert management, Identify potential customers by using publicly available lists such as trade directories and internet searches, Input and track customer information, orders and follow-up actions into the CRM database to ensure product availability and on-time delivery, Perform basic merchandising and order placements activities such as entering customer orders, creating plant/RDC orders and completing stock replenishment orders, Perform other related duties and responsibilities as required or assigned, Prepare routine letters, memoranda, reports and similar documents to share with management and customers, Provide various products, pricing, inventory availability and production schedule information to customers, Recommend changes in process and procedures based on customer feedback**Additional Responsibilities & Qualifications:*** Salary: $65,500 - $72,800 annually**Work Experience:**Sound experience and understanding of straightforward procedures or systems (7 to 12 months)### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### **Education:**● College Degree Preferred### ### ### ### ### ### ### ### ### ### **What We Offer*** Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.* Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.* Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.* Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits. **About Veritiv**Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.### About Us**Veritiv Corporation**, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we’re helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.**What We Offer**● Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.● Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.● Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.● Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here.