Principal Technical Writer

Jobgether; United States; Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Remote work flexibility

Professional development

Employee wellness

Job summary

Jobgether seeks an experienced technical writer to lead the creation and publication of user guides, release notes, and other end-user documentation for our suite of software products. You will work with engineers, product managers, and SMEs to translate complex functionality into clear, practical content.

The role requires a bachelor’s degree in a related field, 10–15 years in technical writing, and strong skills with Word, InDesign, Photoshop, Dreamweaver, and Visio.

Qualifications

• Bachelor's degree in Technical Communication, English, Computer Science, or related discipline, or equivalent relevant professional experience.
• 10–15 years of experience in technical writing for complex software applications.
• Proven ability to develop product user guides, release notes, and comprehensive docs, including in environments with limited specifications.
• Strong proficiency with Word, InDesign, Photoshop, Dreamweaver, Visio, and other documentation/publishing tools.
• Experience working within software development environments and collaborating with engineers, product and other stakeholders.
• Ability to manage multiple documentation projects, priorities, and deadlines with high quality.
• Excellent written and verbal communication, research, editing, and problem-solving skills; ability to simplify complex concepts.
• Strong interpersonal skills for coordinating reviews and aligning deliverables across teams.
• Commitment to documentation excellence, usability, and continuous improvement.
• Remote work from the United States with alignment to Eastern Time Zone.

Skills

Technical writing

End-user docs

Software docs

Project management

MS Word

InDesign

Photoshop

Visio

Research

Stakeholder mgmt

Education

Bachelor's degree in Technical Communication/English/CS or related

Tools

Dreamweaver

Visio

Job description

Accountabilities

- Technical Documentation Development: Lead the creation, editing, maintenance, and publication of comprehensive product user guides, software release notes, and other end-user technical documentation across multiple software products.

- Cross-Functional Collaboration: Partner with engineers, product managers, project managers, and subject matter experts to understand product functionality and translate complex technical information into clear, practical documentation.

- Documentation Standards and Governance: Establish and maintain consistent documentation standards, content structures, writing guidelines, and publishing processes to ensure quality and consistency across products and platforms.

- Documentation Project Management: Coordinate cross-functional documentation initiatives, manage publishing schedules, oversee documentation rebranding efforts, and develop documentation frameworks for new product platforms.

- Quality Assurance and Review: Oversee the accuracy, completeness, consistency, and approval of externally published documentation, ensuring content meets established standards and user needs.

- Process Improvement: Develop measurable quality and efficiency practices, identify opportunities to optimize documentation workflows, and continuously improve content management and publishing processes.

- Technical Research and Content Validation: Investigate product functionality, gather information from technical stakeholders, and validate documentation when existing specifications are limited or incomplete.

- Stakeholder Communication: Maintain effective working relationships across technical and business teams, align documentation deliverables with product development priorities, and communicate project progress and potential risks.

Requirements

- Education: Bachelor's degree in Technical Communication, English, Computer Science, or a related discipline, or equivalent relevant professional experience.

- Professional Experience: Approximately 10–15 years of experience in technical writing, including extensive experience producing end-user documentation for complex software applications.

- Technical Writing Expertise: Proven ability to develop detailed product user guides, software release notes, and comprehensive technical documentation, including in environments where existing specifications are limited.

- Documentation and Design Tools: Strong proficiency with Microsoft Word, Adobe InDesign, Photoshop, Dreamweaver, Visio, and other relevant documentation, publishing, and graphics tools.

- Software Development Knowledge: Experience working within software development environments and collaborating with engineering, product, and other technical stakeholders.

- Project Management: Demonstrated ability to manage multiple documentation projects, competing priorities, and strict deadlines while maintaining high standards of accuracy and quality.

- Communication and Research: Excellent written and verbal communication, research, editing, and problem-solving skills, with the ability to simplify complex technical concepts for diverse audiences.

- Stakeholder Management: Strong interpersonal skills and the ability to gather technical information, coordinate reviews, incorporate feedback, and align documentation deliverables across teams.

- Attention to Detail: A commitment to documentation excellence, consistency, usability, and continuous improvement.

- Remote Collaboration: Ability to work remotely from the United States, with a preference for candidates who can align their working hours with the Eastern Time Zone.

Benefits

- Competitive compensation: Salary and compensation package based on experience, qualifications, and role-related factors.

- Healthcare coverage: Comprehensive medical, dental, and vision insurance for eligible employees in the United States.

- Paid time off: Paid leave and company holidays to support work-life balance.

- Remote work flexibility: Opportunity to work remotely from anywhere in the Canada.

- Professional development: Access to employee learning and professional development programs.

- Employee wellness: Programs and resources designed to support employee well-being.

- Meaningful impact: The opportunity to contribute to technologies that support clinical research, strengthen scientific evidence, and help improve patient outcomes.

- Collaborative environment: Work alongside multidisciplinary teams of technology, product, and scientific professionals in a quality-focused, regulated industry.