Principal, Support Portfolio Lead

Hitachi Vantara; United States; On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Bonus programs

Job summary

Hitachi Vantara is seeking a Principal, Support Portfolio Management to lead the strategy, governance and business performance of the company’s support portfolio. You will shape offer design, pricing, and lifecycle plans while partnering across Product, Support, Renewals, Finance, Sales, Marketing and Operations to maximize value and margins.

The role requires deep experience in portfolio management and cross-functional influence, with a focus on customer outcomes and differentiating value in a

Qualifications

• 15+ years of experience in product management, services portfolio management, or pricing in enterprise technology.
• Strong understanding of support business models, services economics, renewals and pricing.
• Proven ability to lead cross-functional initiatives across Product, Support, Sales, Finance, Pricing, Marketing and Operations.
• Experience building business cases, portfolio roadmaps, pricing strategies, GTM materials and executive-ready recommendations.
• Strong commercial judgement balancing customer value, competitive positioning, and financial outcomes.

Responsibilities

• Own the overall support portfolio strategy, including offer design, tier differentiation, lifecycle evolution, and competitive analysis.
• Identify market gaps, customer needs, and competitive opportunities to strengthen the company’s support value proposition.
• Define the strategic roadmap for support offerings, including value-added support bundles and enhanced customer support capabilities.
• P&L, margin and pricing oversight with governance and discounting discipline.
• Lead governance for new offers, product introductions, support attach models, and portfolio lifecycle decisions.
• Ensure offerings are structured for easy quoting, selling, delivery, renewal and reporting.

Skills

Portfolio management

Pricing strategy

Cross-functional leadership

Executive communication

Job description

Hitachi Vantara is seeking a Principal, Support Portfolio Management to lead the strategy, governance and business performance of the company’s support portfolio. You will shape offer design, pricing, and lifecycle plans while partnering across Product, Support, Renewals, Finance, Sales, Marketing and Operations to maximize value and margins.

The role requires deep experience in portfolio management and cross-functional influence, with a focus on customer outcomes and differentiating value in a