Principal Security Ops Coordinator

Capital One National Association; Riverwoods (IL); On-site; USD 57,000 - 65,000; Full time

Job summary

Capital One is seeking a Principal Coordinator, Security Operations Specialist I in Riverwoods, IL, within Global Workplace Services, to support the Global Security Operation Center on a rotating shift. The role focuses on monitoring alarms, incident communications, and ensuring secure, safe facilities for employees.

The ideal candidate will have 2+ years in security-related fields, strong communication, and the ability to write thorough security reports.

Qualifications

• 2+ years of experience in one or more of these fields: Law enforcement, Military, Corporate Security, Business Continuity, Risk, Emergency Management, or Customer Service
• 1+ year of experience with Microsoft Office or Google Suite

Responsibilities

• Intake of critical response communications
• Responding to calls for equipment service and information about security-related technology systems, which includes, but is not limited to, phone, email, and emergency mass notification tools
• Monitor and respond to security alarms utilizing the alarm monitoring tools themselves, or cameras and various intelligence resources in order to identify and resolve physical security threats
• Synthesize large amounts of information quickly
• Create a comprehensive documented record of security-related incidents
• Coordinate routine and critical incident communications
• Understand the proper use of security-related tools and procedures
• Implement access control procedures
• Assist with physical security validations for our partners and vendors
• Support general security, first responder, and law enforcement engagement and response to incidents
• Escalate to supervisors when appropriate

Skills

Effective communication

Stakeholder support

Incident response

Time management

Security reporting

Investigative mindset

Ask clarifying questions

Education

Associate’s degree or higher

Tools

Alarm monitoring tools

Cameras

Mass notification tools

Job description

Capital One is seeking a Principal Coordinator, Security Operations Specialist I in Riverwoods, IL, within Global Workplace Services, to support the Global Security Operation Center on a rotating shift. The role focuses on monitoring alarms, incident communications, and ensuring secure, safe facilities for employees.

The ideal candidate will have 2+ years in security-related fields, strong communication, and the ability to write thorough security reports.