Principal Coordinator, Security Operations Specialist I, Global Workplace Services

Capital One National Association; Riverwoods (IL); On-site; USD 57,000 - 65,000; Full time

Job summary

Capital One is seeking a Principal Coordinator, Security Operations Specialist I in Riverwoods, IL, within Global Workplace Services, to support the Global Security Operation Center on a rotating shift. The role focuses on monitoring alarms, incident communications, and ensuring secure, safe facilities for employees.

The ideal candidate will have 2+ years in security-related fields, strong communication, and the ability to write thorough security reports.

Qualifications

• 2+ years of experience in one or more of these fields: Law enforcement, Military, Corporate Security, Business Continuity, Risk, Emergency Management, or Customer Service
• 1+ year of experience with Microsoft Office or Google Suite

Responsibilities

• Intake of critical response communications
• Responding to calls for equipment service and information about security-related technology systems, which includes, but is not limited to, phone, email, and emergency mass notification tools
• Monitor and respond to security alarms utilizing the alarm monitoring tools themselves, or cameras and various intelligence resources in order to identify and resolve physical security threats
• Synthesize large amounts of information quickly
• Create a comprehensive documented record of security-related incidents
• Coordinate routine and critical incident communications
• Understand the proper use of security-related tools and procedures
• Implement access control procedures
• Assist with physical security validations for our partners and vendors
• Support general security, first responder, and law enforcement engagement and response to incidents
• Escalate to supervisors when appropriate

Skills

Effective communication

Stakeholder support

Incident response

Time management

Security reporting

Investigative mindset

Ask clarifying questions

Education

Associate’s degree or higher

Tools

Alarm monitoring tools

Cameras

Mass notification tools

Job description

Principal Coordinator, Security Operations Specialist I, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed‑use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well‑oiled machine! That’s why our team is looking to add a Principal Coordinator, Security Ops Specialist.

As a Principal Coordinator, Security Operations Specialist, you’ll carry out day‑to‑day activities in the Global Security Operation Center (GSOC). The GSOC is our 24/7 security and intelligence function that evaluates and reports on hazards and threats to the company including but not limited to natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion and others.

This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts. This role's hours are expected to be 2:00 PM to 10:00 PM Central, including weekends, and is subject to change with the needs of the business.

The Ideal Candidate Should

• Communicate effectively, especially during incident response; keep stakeholders updated
• Place importance on our partners’ experience when making decisions; provide necessary support
• Show flexibility in handling various security events or emergency situations
• Manage time efficiently
• Be able to write effective security reports
• Have a penchant for investigation and the ability to think critically
• Ask clarifying questions when uncertain
• Embrace constructive feedback and opportunities for development
• Identify opportunities for process and efficiency improvements
• Be a consistent team player

Key Responsibilities:

• Intake of critical response communications
• Responding to calls for equipment service and information about security‑related technology systems, which includes, but is not limited to, phone, email, and emergency mass notification tools
• Monitor and respond to security alarms utilizing the alarm monitoring tools themselves, or cameras and various intelligence resources in order to identify and resolve physical security threats
• Synthesize large amounts of information quickly
• Create a comprehensive documented record of security‑related incidents
• Coordinate routine and critical incident communications
• Understand the proper use of security‑related tools and procedures
• Implement access control procedures
• Assist with physical security validations for our partners and vendors
• Support general security, first responder, and law enforcement engagement and response to incidents
• Escalate to supervisors when appropriate

Basic Qualifications:

• At least 2 years of experience in one or more of these fields: Law enforcement, Military, Corporate Security, Business Continuity, Risk, Emergency Management, or Customer Service
• At least 1 year of experience with Microsoft Office or Google Suite

Preferred Qualifications:

• Associate’s degree or higher
• 3+ years of experience in the security field
• 3+ years of Security Operations Center or emergency communications experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Riverwoods, IL: $56,800 - $64,800 for Prin Coord, Security Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).