Principal Product Manager - Same-Day CX & Speed

Amazon; Bellevue (WA); On-site; USD 180,000 - 243,000; Full time

Job summary

Amazon is seeking a Principal Product Manager - Tech on the Speed team to define the next generation of Same‑Day customer experiences and incentives. You will shape strategy at the intersection of customer experience, behavioral economics, and delivery intelligence, with direct exposure to senior leadership.

You’ll own end‑to‑end product strategy, partner across Promotions, IES, Finance, and Operations, and drive data‑driven improvements across checkout, cart, and storefront experiences.

Qualifications

• 10+ years of product management or technology experience
• Experience owning/driving product roadmap strategy and defining product vision
• Experience with feature delivery and tradeoffs of a product
• Bachelor's degree in Engineering, Computer Science, or equivalent technical field

Responsibilities

• Define the CX vision for how customers discover, track, and act on incentives tied to Same‑Day delivery — creating unified experiences that bring together progress tracking, promotional offers, and threshold‑based savings into cohesive, intuitive interfaces.
• Own end‑to‑end product strategy from customer insight through launch — including PRFAQ development, usability research, prototype validation, and iterative delivery with engineering and UX partners.
• Drive cross‑functional alignment across Promotions, Incentive Eligibility Services (IES), Finance, and Operations teams to build shared platforms and arbitration logic that scale across surfaces and marketplaces.
• Leverage data at scale to identify opportunities in customer behavior — using large data streams to uncover how incentive structures influence cart composition, conversion, and delivery economics.
• Navigating ambiguity and complexity — solving novel CX problems where multiple teams have overlapping charters, requiring strong judgment on when to partner, when to differentiate, and when to escape.
• Think globally — designing experiences and architectures (front‑end CX, back‑end engines, arbitration services) that are extensible across US metros and international marketplaces.
• Influence technical roadmaps — translating customer experience requirements into engineering priorities, working with SDEs to balance speed‑to‑market with long‑term scalability.

Job description

Amazon is seeking a Principal Product Manager - Tech on the Speed team to define the next generation of Same‑Day customer experiences and incentives. You will shape strategy at the intersection of customer experience, behavioral economics, and delivery intelligence, with direct exposure to senior leadership.

You’ll own end‑to‑end product strategy, partner across Promotions, IES, Finance, and Operations, and drive data‑driven improvements across checkout, cart, and storefront experiences.