Senior Product Manager, Delivery Experience, Speed Innovation

Amazon; Bellevue (WA); On-site; USD 136,000 - 184,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking to own and accelerate the growth of its premium ultra-fast delivery business, shaping the customer experience and the operational network that enables 1–3 hour delivery. You will diagnose drivers of adoption and unit-volume trends, and make high-judgment decisions that improve business outcomes in a rapidly evolving environment.

You will work across Product and Operations to understand how constraints affect experience and how product decisions impact execution

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Responsibilities

• Identify leading indicators behind customer adoption, unit-volume growth, and operational performance and translate insights into actions to improve results.
• Collaborate across Product and Operations to understand how constraints affect customer experience and how product decisions affect delivery network execution.
• Diagnose why key metrics move and recommend corrective actions quickly.
• Operate autonomously, owning feature and expansion decisions while influencing senior leaders through data-driven judgment.
• Optimize the end-to-end customer experience and develop/refine pricing for the premium service.

Skills

Product management

Roadmap strategy

End-to-end delivery

Cross-functional collaboration

Data-driven insights

Stakeholder management

Education

Bachelor's degree

Job description

Description

Own and accelerate the growth of Amazon's premium ultra-fast (1–3 hour) delivery business by deeply understanding both the customer experience and the operational network that enables it. You'll diagnose business performance, identify the drivers behind customer adoption and unit-volume trends, and make high-judgment decisions that improve business outcomes in a rapidly evolving environment.

Key job responsibilities

• Build a deep understanding of the business by identifying the leading indicators behind customer adoption, unit-volume growth, and operational performance — and translate those insights into actions that improve business results.
• Work seamlessly across Product and Operations — understanding how operational constraints influence customer experience and how product decisions affect execution across the delivery network.
• Diagnose why key business metrics are moving and recommend corrective actions with speed.
• Operate autonomously — own feature and expansion decisions without requiring approval — while influencing senior leaders through sound business judgment.
• Optimize the end-to-end customer experience across Amazon platforms and apps, and develop/refine pricing structures for the premium service.

A day in the life

• Develop a deep understanding of the business drivers behind customer adoption and unit-volume growth.
• Identify why key metrics are moving and recommend corrective actions.
• Balance customer experience with operational realities across the delivery network.
• Operate autonomously while influencing senior leaders through data and sound business judgment.
• Drive measurable improvements in business performance.

About the team

This high-visibility role directly impacts Amazon's P&L and customer experience. You'll be at the forefront of innovation, driving initiatives that reshape how millions of customers receive their Amazon orders.

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 136,000.00 - 184,100.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10415913