Principal VoC PM, Speed – Customer Insight Leader

Amazon

Bellevue (WA)

On-site

USD 162,000 - 241,000

Full time

14 days+

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Job summary

Amazon is seeking a Principal Product Manager for Voice of the Customer in Speed to stand up a new VoC function supporting one of our fastest-growing delivery initiatives. You will design and execute qualitative and quantitative research with rigor for executive decisions and partner across selection, CX, UX Research, and analytics to shape the roadmap.

You will own breakthrough customer insights, define experiments, and drive the backlog of insight-driven recommendations with owners and dates.

Qualifications

10+ years of product or program management, product marketing, business development or technology experience.
Experience owning/driving roadmap strategy and definition.
Experience with end to end product delivery and tradeoffs.

Responsibilities

Collect and identify customer and business insights to inform Speed growth and strategy.
Design scalable mechanisms to capture customer sentiment across speed services.
Define and execute a research agenda aligned to Speed priorities and issues.
Deliver research-backed recommendations to inform roadmap prioritization and investment trade-offs.
Identify customer segments by speed sensitivity to inform targeting and investment decisions.
Monitor external trends and CS metrics to surface emerging needs before escalations.
Conduct qualitative and quantitative research with executive-level rigor.
Raise the bar on VoC research rigor and self-serve insight resources.