Principal Product Manager - Enterprise Service Management (ITSM)

BMC Software, Inc.; United States; Remote; USD 149,000 - 249,000; Full time

Job summary

An established industry player is seeking a Principal Product Manager for Enterprise Service Management to lead innovative SaaS solutions. This role emphasizes collaboration across teams to define product strategies and deliver exceptional user experiences through intelligent automation. You will spearhead the integration of generative AI into product offerings, ensuring they meet market demands while simplifying complex workflows. If you thrive in a dynamic environment that values creativity and innovation, this is your chance to make a significant impact in a global team dedicated to excellence.

Qualifications

• 12+ years of product management experience with software engineering teams.
• Experience in delivering cloud applications and platform solutions.

Responsibilities

• Deliver detailed product requirements based on market understanding.
• Collaborate with engineering and design teams to build user-friendly products.

Skills

Product Management

Generative AI

Cloud Applications

User Stories Documentation

Cross-functional Collaboration

Education

Bachelor’s Degree

Job description

You may occasionally be required to travel for business.

Additional Locations:

This role can be based remotely in the United States.

Looking for more details about our benefits? You can learn all about them by clicking HERE.

Description and Requirements

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

The DSOM product line includes BMC’s industry-leading Digital Services and Operations Management products. We have many interesting SaaS products in fields such as Predictive IT Service Management, Automatic Discovery of Inventories, and Intelligent Operations Management. We continuously grow by adding and implementing cutting-edge technologies and investing in innovation! Our team is global and versatile, and we love to hear our employees’ innovative ideas. If innovation is close to your heart – this is the place for you!

Principal Product Manager ESM – North America

BMC Helix Enterprise Service Management offers SaaS solutions designed to elevate user experiences across lines of business through intelligent automation, unified workflows, and rapid customization. BMC has been named a leader in the Forrester Wave: Enterprise Service Management, Q4 2023 report.

As a Principal Product Manager for Enterprise Service Management, you will conduct customer research, define, and deliver capabilities to enterprises and organizations. A key focus area is applying generative AI to transform solutions in this space. You will work across multiple teams to ensure a competitive product strategy and a plan to deliver releases four times a year. You will collaborate daily with engineering teams, designers, marketers, and sales to build products that customers love. You will be responsible for delivering and driving adoption of world-class cloud applications. You love creating products that delight customers and understand that great products balance simplicity and robust features to solve real-world problems. Saying “no” is as important as adding new features. The successful candidate will have a global role, either remote in the US or based in one of our North American offices.

How you will contribute to BMC's and your own success:

• Accountable for delivering detailed product requirements for new and existing products based on subject matter expertise and deep understanding of the market, working closely with customers, analysts, and stakeholders.
• Deep understanding of customer workflows related to relevant products to translate market requirements into product development and value propositions.
• Collaborate with Product Development to translate requirements into technical specifications.
• Develop business cases for new product development and enhancements.
• Identify and champion new product opportunities, managing the design, development, implementation, and enhancement of products supporting organizational and business objectives.
• Segment the market and create specific strategies and tactics to address each segment's needs.
• Conduct competitive analysis and market assessments to establish go-to-market strategies based on trends and customer needs.
• Maintain a multi-year product strategy and establish roadmaps for new products and enhancements, including developing new offerings and leveraging existing solutions.
• Communicate product status and roadmaps to senior and executive management.
• Build effective relationships with sales, customers, partners, and internal departments.

Skills and experience needed:

• Bachelor’s degree or equivalent.
• 12+ years of product management experience working with software engineering teams.
• Experience applying generative AI in enterprise applications.
• History of delivering cloud applications and platform solutions.
• Experience documenting user stories, requirements, and design.
• Experience working with UX teams on feature design.
• Ability to collaborate with and influence cross-functional, global teams.

Preferred skills:

• Experience in Procurement, Contract Lifecycle Management, HR Service Management, Facility Management, or other Enterprise Service Management areas.
• Experience in IT Service Management.

Our commitment to you:

BMC’s culture is built around its people. We have over 6,000 talented professionals worldwide. You won’t be recognized just by your employee number but for your authentic self. BMC encourages you to be YOU!

If you're excited about BMC and this team but unsure if you meet all qualifications, we still encourage you to apply! We value diverse backgrounds and experiences to face the world with the best ideas.

BMC is committed to equal opportunity employment and does not request payment for employment opportunities. For accommodations during the application process, visit our accommodation request page.

We uphold a strict policy of not requesting payment for employment opportunities, ensuring a fair and ethical hiring process.

The annual base salary range for this position is approximately $149,400 - $249,000, depending on skills, experience, and organizational needs. This range is part of the total compensation package, which may include variable pay and benefits.