Principal Product Manager - CX Tech & Defect Elimination

Amazon; Seattle (WA); On-site; USD 180,000 - 243,000; Full time

Job summary

Amazon in Seattle, WA seeks Principal, Product Management - Technical for CXI to own end-to-end lifecycle of defect elimination products, defining vision and roadmap and coordinating across teams.

You will mentor others, set up intake and measurement frameworks, and influence partner teams on prioritization while building scalable, secure solutions across Amazon Stores.

Join a cross-functional org and help raise product and technical acumen while delivering measurable improvements for customers.

Qualifications

• Bachelor's degree required.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience in technical product management.

Responsibilities

• Own the end-to-end product lifecycle for the defect elimination products, from vision and strategy through requirements definition, roadmap planning, design, launch, adoption, and continuous improvement.
• Build and manage a central repository of defect elimination initiatives across 80+ teams, ensuring the platform serves as the single source of truth and integrates into the company’s product ecosystem.
• Partner with tech and product teams across Amazon stores to drive scalable, secure, and reliable solutions that eliminate defects at the root cause.
• Own the roadmap for existing customer experience products, driving adoption and evolution.
• Influence upstream product partners where we do not directly own the technology, influencing customer experience improvements upstream in the design process.
• Establish intake frameworks for the CXI org, and provide mechanisms to track and report progress against goals.
• Define and track metrics to measure product success, including analytics integration, financial impact, and customer experience improvements.
• Mentor and up-level product and technical skills across the team, creating mechanisms that raise the overall bar in product management discipline.
• Serve as a trusted advisor to leadership on strategy for defect elimination and product ecosystem evolution.

Skills

Roadmap strategy

Feature delivery

Technical product management

Cross-functional leadership

Education

Bachelor's degree

Job description

Amazon in Seattle, WA seeks Principal, Product Management - Technical for CXI to own end-to-end lifecycle of defect elimination products, defining vision and roadmap and coordinating across teams.

You will mentor others, set up intake and measurement frameworks, and influence partner teams on prioritization while building scalable, secure solutions across Amazon Stores.

Join a cross-functional org and help raise product and technical acumen while delivering measurable improvements for customers.