Senior Principal PM: Customer Purchase Journey (Tech)

Amazon; Seattle (WA); On-site; USD 180,000 - 243,000; Full time

Job summary

Amazon's CPJ team is seeking a Principal Product Manager - Technical to drive the end-to-end vision across multiple product areas, balancing large-scale data processing, ML and customer journeys in ecommerce.

You will define metrics, influence engineers, and partner with teams like Delivery Experience, Prime, Fulfillment, Returns, and Customer Service to deliver on the roadmap and impact customer experiences globally.

Qualifications

• Bachelor's degree required.
• Experience owning and driving roadmap strategy.
• Experience with feature delivery and tradeoffs.
• Experience in technical product management.

Responsibilities

• Be the voice of the customer and drive end-to-end vision across product areas.
• Define and improve metrics to gain insight into customer experience.
• Influence engineering partners to align architecture with customer needs.
• Partner with Delivery Experience, Prime, Fulfillment, Returns and more to deliver on the roadmap.
• Collaborate with hundreds of teams across Amazon on strategic initiatives.

Skills

Bachelor's degree

Roadmap strategy

Feature delivery

Technical product management

Education

Bachelor's degree

Job description

Amazon's CPJ team is seeking a Principal Product Manager - Technical to drive the end-to-end vision across multiple product areas, balancing large-scale data processing, ML and customer journeys in ecommerce.

You will define metrics, influence engineers, and partner with teams like Delivery Experience, Prime, Fulfillment, Returns, and Customer Service to deliver on the roadmap and impact customer experiences globally.