Principal Product Manager, AI-Driven Communications

Expedia, Inc.; San Jose, Northern (CA, KY); Hybrid; USD 242,000 - 339,000; Full time

Job summary

Expedia Group seeks a Principal Product Manager for Communications & Intelligence to lead strategy and execution for data- and AI-driven customer communications across email, push, SMS, in-product and other channels.

Work with Product, Engineering, Data Science, Marketing, Analytics, Legal and Privacy to shape outcomes in CRM and communications, defining audience insights, personalization, and channel optimization.

Qualifications

• Bachelor’s degree with 12+ years of industry product management experience, or master’s with 10+ years.

Responsibilities

• Define the product vision and roadmap for communications intelligence and audience insights.
• Drive data signals into journey orchestration and targeting.
• Partner with Data Science and Engineering to scale personalization models and decisioning.
• Own the measurement and experimentation framework for communication effectiveness.
• Drive responsible AI/ML use in communications and ensure privacy/compliance.

Skills

CRM

Marketing tech

AI/ML concepts

APIs

Data architectures

Education

Bachelor’s/Master’s degree

Job description

Expedia Group seeks a Principal Product Manager for Communications & Intelligence to lead strategy and execution for data- and AI-driven customer communications across email, push, SMS, in-product and other channels.

Work with Product, Engineering, Data Science, Marketing, Analytics, Legal and Privacy to shape outcomes in CRM and communications, defining audience insights, personalization, and channel optimization.